This is the age of the customer. Customers run the show today because in our lightning-fast, digitally connected world they have so many choices. If your customer support team doesn't deliver a great customer experience, another supplier is just a few clicks away.
Collaboration enables you to provide an outstanding customer experience, which is why successful companies are embedding it right in their customer support processes. The ideal solution is a cloud-hosted help desk service that includes collaborative tools along with native integration with CRM applications and other business functions.