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Introducing SnapEngage Live Chat

The fastest route to happy customers!

Live chat and chatbots built to enterprise-class standards and designed for forward-thinking companies that recognize the power of conversations to nurture lasting customer relationships. 

Trust our expertise to deliver amazing experiences to your customers.

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Expertise and Trust

We’re chat experts so you don’t have to be

We’re live chat and automation experts – we’ll help you excel. For multiple years running, we’ve earned Gold Stevie awards for customer service. We bring our own knowledge of customer engagement and service excellence to every interaction with our clients.

  • Increase customer satisfaction by as much as 23%
  • Enable delivery of hyper-personalized, unified experiences
  • Maximize customer lifetime value
  • Automate critical interactions with customization and scalability

We deliver our clients peace of mind every day

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We had outgrown our chat tool – we needed to do more complex routing at scale. But we didn’t want to lose the personal touch we had with our customers. The SnapEngage experts tailored our platform to how we work, and it’s integrated across our environment from Sales to Customer Support. Their expertise in all things chat allows us to do things we didn’t even know were possible.

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Mark Johnson
Customer Service Director, Dropbox

Delivering peace of mind to our clients daily

We had outgrown our chat tool – we needed to do more complex routing at scale. But we didn’t want to lose the personal touch we had with our customers. The SnapEngage experts tailored our platform to how we work, and it’s integrated across our environment from Sales to Customer Support. Their expertise in all things chat allows us to do things we didn’t even know were possible.
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Mark Johnson, Customer Service Director @ Dropbox
The SnapEngage Digital Conversation Platform

Scale and grow your business with flexible enterprise-class solutions

routing

Industry-leading Routing and Branding Customization 

Advanced routing, team organization, and escalation paths

Completely configurable behaviors and workflows

Customize every aspect of look, feel, & branding with Design Studio

Data-driven personalized messages and proactive engagement

bot

Powerful Chatbot Technology to Automate and Scale

Advanced, easy-to-configure smart task bots

Advanced chatbot API for fully custom AI bots

FAQ Answer Bot

Survey Bot

integrations

Integrates With Your Technology Ecosystem

CRM Systems (Salesforce, MS Dynamics, SAP) 

Helpdesk (Zendesk, Teamsupport, HelpScout)

Marketing (Hubspot)

SnapEngage APIs for custom integrations

secure

Security and Compliance You Can Trust

SnapEngage is SOC 2 certified

The first live chat platform built to comply with HIPAA

Secure credit card collection, data masking, and PCI compliant payment via chat

GDPR & full EU instances

chart

Analytics & Insights to Continuously Optimize Your Outcomes

Pre-built and customizable reports for better data-driven decisions

Real-time chat dashboard of agent activity

See chat volume vs. team capacity to efficiently staff 

Agent performance and metrics

omnichannel

Omnichannel - Meet Your Customers Where They Are

Web and mobile-optimized visitor chat

In-app native mobile SDK

SMS (including HIPAA-SMS)

Facebook Messenger, Twitter, WeChat

The Future of Digital Engagement is Here

The power of digital conversations for... 

Customer Support

Improve time to resolution, time to customer satisfaction, and time to revenue expansion. Achieve long-term growth with meaningful conversations.

Unified Customer Experience

Tap into the revenue potential of your existing customer base and create happy customers forever. Remove silos, improve retention and maximize customer lifetime value.

Midsize and Enterprise

SnapEngage is an enterprise-class platform designed to fit your technology ecosystem. We help complex, global businesses scale quickly with unparalleled customization and trusted expertise.

Small Business

Achieve critical growth milestones. Build meaningful customer relationships by offering personalized service at scale. Jumpstart expansion today and lay the foundation for tomorrow’s success.

Whitelabel Service and Technology Partners

Create a new revenue stream with our fully white-labeled reseller partnership program. Pair your offering with deeply customizable live chat to grow entire new channels.

Healthcare (and Other Industries)

Rapidly increase patient engagement and satisfaction, while maintaining trust and security, with the world’s first HIPAA-compliant chat.

True customization at your fingertips

Need a solution for a different industry? We are your answer! 

As one of the most customizable and robust live chat solutions on the market today, SnapEngage was designed to support the unique needs of other major, global industries including software, financial, manufacturing, e-commerce, non-profit and franchise.

The power of digital conversations

The future of digital customer engagement is here.

for Customer Support
Customers expect fast, expert and valuable interactions. Improve time to resolution, time to customer satisfaction, and time to revenue expansion. Positive and meaningful conversations with your customers are the key to long-term growth.
for Unified Customer Experience
Remove silos between teams. Create more upsell opportunities. Turn your support team into a revenue generation engine. Improve satisfaction and retention. Maximize customer lifetime value. SnapEngage makes it easier than ever to tap into the revenue potential of your existing customer base so that you can create happy customers forever.
for Mid-size and Enterprise
SnapEngage is built to enterprise-class standards. We support global businesses that require exacting customization capabilities with the ability to quickly scale across products, teams, geographies, and more. Our secure omnichannel platform integrates seamlessly with complex technology ecosystems. Trusted experts will guide you every step of the way with personalized onboarding, premium professional services and ongoing success check-ins.
for Small Business
It’s all about growth. Use SnapEngage to build meaningful customer relationships so that you remain agile while scaling your business. Leverage live chat and automation to offer personalized 24/7 service, increase customer satisfaction and propel your business to the next level. We have the expertise and robust platform to support you at every growth milestone.
for Whitelabel Service and Technology Partners
Partner with SnapEngage and create a new revenue stream. Pair your product or service offering with a feature-rich, highly-configurable live chat solution. We’re the world’s first chat provider to offer a fully white labeled reseller partnership program. Our partner platform offers deep customization, ability to scale, automation, and industry-leading accelerated onboarding. Our 12+ years of expertise enables BPOs and technology integration partners to grow entire new channels.
for Healthcare (and Other Industries)

Rapidly and securely increase patient engagement with the world’s first HIPAA compliant chat. Modernize communication, increase patient satisfaction, and reduce cost-per-interaction. We’re experts in this space and can help you quickly deploy a solution that generates results so you can focus on what matters most: quality patient care.

Seeking solutions for a different industry?
As one of the most customizable and robust live chat solutions on the market today, SnapEngage was designed to support the unique needs of other major, global industries including software, financial, manufacturing, e-commerce, non-profit and franchise. 
The SnapEngage Digital Conversation Platform

Scale and grow your business with flexible enterprise-class solutions

1] Industry-leading Routing and Branding Customization 

Advanced routing, team organization, and escalation paths

Completely configurable behaviors and workflows

Customize every aspect of look, feel, & branding with Design Studio

Data-driven personalized messages and proactive engagement

 

2] Powerful Chatbot Technology to Automate and Scale

Advanced, easy-to-configure smart task bots

Advanced chatbot API for fully custom AI bots

FAQ Answer Bot

Survey Bot

 

3] Integrates With Your Technology Ecosystem

CRM Systems (Salesforce, MS Dynamics, SAP) 

Helpdesk (Zendesk, Teamsupport, HelpScout)

Marketing (Hubspot)

SnapEngage APIs for custom integrations

 

4] Security and Compliance You Can Trust

SnapEngage is SOC 2 certified

The first live chat platform built to comply with HIPAA

Secure credit card collection, data masking, and PCI compliant payment via chat

GDPR & full EU instances

 

5] Analytics & Insights to Continuously Optimize Your Outcomes

Pre-built and customizable reports for better data-driven decisions

Real-time chat dashboard of agent activity

See chat volume vs. team capacity to efficiently staff 

Agent performance and metrics

 

6] Omnichannel - Meet Your Customers Where They Are

Web and mobile-optimized visitor chat

In-app native mobile SDK

SMS (including HIPAA-SMS)

Facebook Messenger, Twitter, WeChat

Industry-leading Routing and Branding Customization

Advanced routing, team organization, and escalation paths

Completely configurable behaviors and workflows

Customize every aspect of look, feel, & branding with Design Studio

Data-driven personalized messages and proactive engagement

Powerful Chatbot Technology to Automate and Scale

  • Advanced, easy-to-configure smart task bots
  • Advanced chatbot API for fully custom AI bots
  • FAQ Answer Bot
  • Survey Bot

Integrates With Your Technology Ecosystem

CRM Systems (Salesforce, MS Dynamics, SAP) 

Helpdesk (Zendesk, Teamsupport, HelpScout)

Marketing (Hubspot)

SnapEngage APIs for custom integrations

Security and Compliance You Can Trust

SnapEngage is SOC 2 certified

The first live chat platform built to comply with HIPAA

Secure credit card collection, data masking, and PCI compliant payment via chat

GDPR & full EU instances

What to expect

Typical enterprise-level implementation

Typically 30 days or less start to finish

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What makes SnapEngage different

We’re always beside you, ready to help chat-icon

Like you, we believe in putting the customer first. We listen and shape our chat strategy to your goals – and your pain points – and make sure we excellently support your current environment. Our experts lead the collaborative process to craft a plan of action tailored specifically for you while proactively laying the foundation for your continued future growth and success.