Tailor-made live chat solutions

Designed for complex, global industries

No matter what industry you’re in, SnapEngage is built to suit your unique needs. We offer a deeply customizable platform that’s tailored to how you work. Trust our live chat experts to guide you with industry-specific expertise. Digital customer engagement is the future of your industry; partner with us to achieve rapid results at scale.

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Deep industry expertise

We’re transforming customer engagement in every industry

With over 10K global users in 80+ countries, we possess over 12 years of experience across hundreds of industries and sub-industries. Contact our team so we can connect you with a customer engagement expert that has driven proven success for clients in your vertical.

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Deep industry expertise

We’re transforming customer engagement in every industry

With over 10K global users in 80+ countries, we possess over 12 years of experience across hundreds of industries and sub-industries. Contact our team so we can connect you with a customer engagement expert that has driven proven success for clients in your vertical.

We deliver our clients peace of mind every day

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We had outgrown our chat tool – we needed to do more complex routing at scale. But we didn’t want to lose the personal touch we had with our customers. The SnapEngage experts tailored our platform to how we work, and it’s integrated across our environment from Sales to Customer Support. Their expertise in all things chat allows us to do things we didn’t even know were possible.

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Mark Johnson
Customer Service Director, Dropbox
The SnapEngage digital conversation platform

Enterprise-class solutions for core verticalschat-icon

 

Live Chat for Healthcare

Just what the doctor ordered. Rapidly and securely increase patient engagement with the world’s first HIPAA-compliant chat. We’ll help you deliver the modern, personalized experiences that today’s healthcare consumers crave.

Live chat for Software

SnapEngage empowers complex, sophisticated software organizations at every stage of the customer journey. Unify the entire customer experience. Connect fragmented teams and eliminate data silos. Delight your customers and watch your expansion and retention rates rise.

Live chat for Financial

Relationships and trust form the cornerstone of the financial industry. SnapEngage delivers industry-leading privacy and security, auditability and robust customization. We enable financial institutions to deliver highly personalized, efficient and trust-winning experiences to their clients at scale.

Live chat for Manufacturing

It’s time to modernize your operations and form better client relationships. SnapEngage specializes in custom pre- and post-sale live chat solutions for complex manufacturing and industrial sectors. Unify messaging across the entire organization, support 24/7 international operations and enable a hyper-flexible, localized approach for sub-offices.

Live chat for E-Commerce

Implement SnapEngage and watch the dollars flow. Provide the exceptional experiences your shoppers deserve and keep them coming back again and again. Increase sales velocity. Reduce cart abandonment. Increase CSAT. Integrate live chat throughout your entire e-commerce experience and rapidly grow your organization.

Don't see your industry listed?

We drive results for hundreds of global industries every day. Contact us to be connected with a customer engagement expert who has proven experience in your industry.

Completely customizable and built to scale

Your chat, your way

When you implement SnapEngage, you’re empowered to create hyper-flexible experiences that seamlessly integrate with your technology ecosystem while supporting customers in your industry. Industries are not one-size-fits-all and neither is our chat.

We’re there to guide you every step of the way with personalized onboarding, industry playbooks and webinars, and customized professional services so that you can easily grow at scale.

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What makes SnapEngage different

We are always beside you, ready to help

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As our customer, you’ll always come first. Our commitment to unmatched customer service paired with deep industry knowledge will set you up for success now -- and for the long-term. 

We take the time to learn about your use case(s), the unique forces impacting your particular industry and nuances of your organization. We’ll build a customer engagement strategy collaboratively with your team and meet with you regularly to ensure SnapEngage is having a measurable impact on your business goals.

Learn more about how SnapEngage’s digital conversation platform can drive your business

Are you ready to implement an omnichannel conversation platform and provide your customers with best-in-class customer service?

Talk with a live chat expert now. Share your goals so we can recommend a plan of action. Call us at 855-667-6268.

Or click the link to get the conversation started.

 

The Future of Digital Engagement is Here

The power of digital conversations for... 

Customer Support

Improve time to resolution, time to customer satisfaction, and time to revenue expansion. Achieve long-term growth with meaningful conversations.

Unified Customer Experience

Tap into the revenue potential of your existing customer base and create happy customers forever. Remove silos, improve retention and maximize customer lifetime value.

Midsize and Enterprise

SnapEngage is an enterprise-class platform designed to fit your technology ecosystem. We help complex, global businesses scale quickly with unparalleled customization and trusted expertise.

Small Business

Achieve critical growth milestones. Build meaningful customer relationships by offering personalized service at scale. Jumpstart expansion today and lay the foundation for tomorrow’s success.

Whitelabel Service and Technology Partners

Create a new revenue stream with our fully white-labeled reseller partnership program. Pair your offering with deeply customizable live chat to grow entire new channels.

Healthcare (and Other Industries)

Rapidly increase patient engagement and satisfaction, while maintaining trust and security, with the world’s first HIPAA-compliant chat.

True customization at your fingertips

Need a solution for a different industry? We are your answer! 

As one of the most customizable and robust live chat solutions on the market today, SnapEngage was designed to support the unique needs of other major, global industries including software, financial, manufacturing, e-commerce, non-profit and franchise.

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From start-to-finish, the design and strategy team provide all the guidance and expertise necessary to build a high-conversion website.
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From start-to-finish, the design and strategy team provide all the guidance and expertise necessary to build a high-conversion website.
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From start-to-finish, the design and strategy team provide all the guidance and expertise necessary to build a high-conversion website.
The power of digital conversations

The future of digital customer engagement is here.

for Customer Support
Customers expect fast, expert and valuable interactions. Improve time to resolution, time to customer satisfaction, and time to revenue expansion. Positive and meaningful conversations with your customers are the key to long-term growth.
for Unified Customer Experience
Remove silos between teams. Create more upsell opportunities. Turn your support team into a revenue generation engine. Improve satisfaction and retention. Maximize customer lifetime value. SnapEngage makes it easier than ever to tap into the revenue potential of your existing customer base so that you can create happy customers forever.
for Mid-size and Enterprise
SnapEngage is built to enterprise-class standards. We support global businesses that require exacting customization capabilities with the ability to quickly scale across products, teams, geographies, and more. Our secure omnichannel platform integrates seamlessly with complex technology ecosystems. Trusted experts will guide you every step of the way with personalized onboarding, premium professional services and ongoing success check-ins.
for Small Business
It’s all about growth. Use SnapEngage to build meaningful customer relationships so that you remain agile while scaling your business. Leverage live chat and automation to offer personalized 24/7 service, increase customer satisfaction and propel your business to the next level. We have the expertise and robust platform to support you at every growth milestone.
for Whitelabel Service and Technology Partners
Partner with SnapEngage and create a new revenue stream. Pair your product or service offering with a feature-rich, highly-configurable live chat solution. We’re the world’s first chat provider to offer a fully white labeled reseller partnership program. Our partner platform offers deep customization, ability to scale, automation, and industry-leading accelerated onboarding. Our 12+ years of expertise enables BPOs and technology integration partners to grow entire new channels.
for Healthcare (and Other Industries)

Rapidly and securely increase patient engagement with the world’s first HIPAA compliant chat. Modernize communication, increase patient satisfaction, and reduce cost-per-interaction. We’re experts in this space and can help you quickly deploy a solution that generates results so you can focus on what matters most: quality patient care.

Seeking solutions for a different industry?
As one of the most customizable and robust live chat solutions on the market today, SnapEngage was designed to support the unique needs of other major, global industries including software, financial, manufacturing, e-commerce, non-profit and franchise. 
The SnapEngage Digital Conversation Platform

Scale and grow your business with flexible enterprise-class solutions

1] Industry-leading Routing and Branding Customization 

Advanced routing, team organization, and escalation paths

Completely configurable behaviors and workflows

Customize every aspect of look, feel, & branding with Design Studio

Data-driven personalized messages and proactive engagement

 

2] Powerful Chatbot Technology to Automate and Scale

Advanced, easy-to-configure smart task bots

Advanced chatbot API for fully custom AI bots

FAQ Answer Bot

Survey Bot

 

3] Integrates With Your Technology Ecosystem

CRM Systems (Salesforce, MS Dynamics, SAP) 

Helpdesk (Zendesk, Teamsupport, HelpScout)

Marketing (Hubspot)

SnapEngage APIs for custom integrations

 

4] Security and Compliance You Can Trust

SnapEngage is SOC 2 certified

The first live chat platform built to comply with HIPAA

Secure credit card collection, data masking, and PCI compliant payment via chat

GDPR & full EU instances

 

5] Analytics & Insights to Continuously Optimize Your Outcomes

Pre-built and customizable reports for better data-driven decisions

Real-time chat dashboard of agent activity

See chat volume vs. team capacity to efficiently staff 

Agent performance and metrics

 

6] Omnichannel - Meet Your Customers Where They Are

Web and mobile-optimized visitor chat

In-app native mobile SDK

SMS (including HIPAA-SMS)

Facebook Messenger, Twitter, WeChat

Industry-leading Routing and Branding Customization

Advanced routing, team organization, and escalation paths

Completely configurable behaviors and workflows

Customize every aspect of look, feel, & branding with Design Studio

Data-driven personalized messages and proactive engagement

Powerful Chatbot Technology to Automate and Scale

  • Advanced, easy-to-configure smart task bots
  • Advanced chatbot API for fully custom AI bots
  • FAQ Answer Bot
  • Survey Bot

Integrates With Your Technology Ecosystem

CRM Systems (Salesforce, MS Dynamics, SAP) 

Helpdesk (Zendesk, Teamsupport, HelpScout)

Marketing (Hubspot)

SnapEngage APIs for custom integrations

Security and Compliance You Can Trust

SnapEngage is SOC 2 certified

The first live chat platform built to comply with HIPAA

Secure credit card collection, data masking, and PCI compliant payment via chat

GDPR & full EU instances