Today’s customers expect to be able to contact you on a wide range of platforms and channels: social media, email, text, etc. TeamSupport empowers you to be where your customers are through our array of customer messaging channels that flow into a central location, so that conversations are simple and seamless for customers and agents alike.
Our multi-channel messaging software does more than expand your reach and enable you to serve more customers. It also means you’ll be offering better customer service overall by routing all conversations to a single centralized location. Our customer messaging platform also is a more cost-effective solution because it allows you to use chat bots to handle the most common and easily answered inquiries so your live agents can be free to take care of more complicated questions. Follow the link to learn more about what a multi-channel messaging platform can do to streamline your outreach.
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Managing multiple customer messaging channels can be an inefficient and complex task for live chat agents. That’s why we offer the Messaging Hub - an interface where all of your conversations and chats take place in a centralized location. Regardless of the channel the end-user uses to contact you, chat agents can interact with them from a single, convenient hub, without ever disrupting their workflow.
Our Google Business Profile integration empowers you to take advantage of Google’s global reach by allowing their audience to reach out to you directly from their search query or Google Maps. By enabling Google Business Messages, customers can connect with you whenever they search - giving you greater opportunities for growth and expansion.
It’s no secret that a major portion of today’s conversations take place on social media platforms. Be there when your customers need you through our integrations. Ensure your availability by receiving and responding to messages from a variety of social channels.
Ensure smooth and satisfying customer experiences by allowing your customers to reach out to you via SMS text messaging. Our text-to-chat feature modernizes your conversations and alleviates customer effort by empowering them to talk with you in a more convenient and instinctual way.
