Today’s customers expect to be able to contact you on a wide range of platforms and channels: social media, email, text, etc. TeamSupport empowers you to be where your customers are through our array of messaging channels that flow into a central location, so that conversations are simple and seamless for customers and agents alike.
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Managing multiple messaging channels can be an inefficient and complex task for live chat agents. That’s why we offer the Messaging Hub - an interface where all of your conversations and chats take place in a centralized location. Regardless of the channel the end-user uses to contact you, chat agents can interact with them from a single, convenient hub, without ever disrupting their workflow.
Our Google Business Profile integration empowers you to take advantage of Google’s global reach by allowing their audience to reach out to you directly from their search query or Google Maps. By enabling Google Business Messages, customers can connect with you whenever they search - giving you greater opportunities for growth and expansion.
Allow your customers to chat with you from anywhere in the world through our WhatsApp integration. Serving as the globe’s most popular, reliable, and secure messaging app, WhatsApp is the preferred channel for customer service for 39% of users. Reach a larger audience by welcoming customers from everywhere to talk with you.
It’s no secret that a major portion of today’s conversations take place on social media platforms. Be there when your customers need you through our integrations with Twitter, Facebook (Meta), and etc. Ensure your availability by receiving and responding to messages from a variety of social channels.
Ensure smooth and satisfying customer experiences by allowing your customers to reach out to you via SMS text messaging. Our text-to-chat feature modernizes your conversations and alleviates customer effort by empowering them to talk with you in a more convenient and instinctual way.
Interested in seeing what TeamSupport can do for you? Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.
