TeamSupport + NiceReply for Customer Satisfaction

How It Works

• Measure CSAT, NPS and CES per agent, team, or company-wide
• Increase your survey response rates by 200%
• See your data in TeamSupport and set automations based on customer satisfaction
• Get 3x more feedback without sending more emails
• Customize both the look and content of your surveys to match your brand
• Set goals, track KPIs, generate reports and more...

How to integrate with Nicereply

Simply choose your customer satisfaction metric and distribution channel in Nicereply, and either set up your TeamSupport trigger or add the simple HTML code to your custom email template(s)!

Using custom field(s) in TeamSupport you can also create automations to collect and respond to customer feedback.

Key features

• Real-time feedback
• CSAT lets customers share their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied
• Use CES to identify and improve customer experiences
• NPS measures the loyalty of your customers and divides them into Promoters, Passives, and Detractors
• All-in-one dashboard for a quick overview of your team's performance featuring CSAT, CES, and NPS ratings, trends and charts
• Recognize your best support teams and agents with leaderboards based not only on average rating scores, but also on the number of collected ratings
• Link directly from Nicereply to the related ticket in TeamSupport

Not a TeamSupport customer yet? Start your free 14 day trial today!