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TeamSupport Helps you Respond to Customer Inquiries How and When They Prefer 

Whether your customers use phone, e-mail, chat, or even Facebook, our software has the tools to provide an exceptional customer experience.  And our powerful customer portal lets you provide a one-stop shop for self-driven customer support.  Customer inquiries received via email-to-ticket, LiveChat, phone-to-ticket, the customer portal, or even facebook, are all handled in one place - creating a seamless customer experience.

Email-to-Ticket

TeamSupport offers a simple email integration to save your reps from having to work in multiple systems (and get out of the inbox for good!).  When a customer sends an email to your support email address, it will automatically create a new ticket. Your customer will get an auto reply confirming receipt, and your team will get an email letting them know a new ticket has been created, by who, and what it's about. This greatly increases agent efficiency as they no longer have to create tickets manually from emails they receive.

 

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Email-to-Ticket

TeamSupport offers a simple email integration to save your reps from having to work in multiple systems (and get out of the inbox for good!).  When a customer sends an email to your support email address, it will automatically create a new ticket. Your customer will get an auto reply confirming receipt, and your team will get an email letting them know a new ticket has been created, by who, and what it's about. This greatly increases agent efficiency as they no longer have to create tickets manually from emails they receive.

 

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Phone Support

Not only can your agents log phone conversations with clients, but our RingCentral phone-to-ticket integration lets you configure a 'call pop' so the correct customer record is displayed when a call comes in, bringing up all the information on that client. You can also forward voicemails to your TeamSupport email and a new ticket will be created with the audio of the voicemail attached. This works with any system that can email a voicemail.

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Phone Support

Not only can your agents log phone conversations with clients, but our RingCentral phone-to-ticket integration lets you configure a 'call pop' so the correct customer record is displayed when a call comes in, bringing up all the information on that client. You can also forward voicemails to your TeamSupport email and a new ticket will be created with the audio of the voicemail attached. This works with any system that can email a voicemail.

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Live Chat

Your customers can chat live with an agent any time they want through your customer hub. Live chats and even missed chats will automatically create a ticket in TeamSupport, so if the customer switches channels to phone or email your agents still have full visibility into the chat conversation and no information is lost!

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Live Chat

Your customers can chat live with an agent any time they want through your customer hub. Live chats and even missed chats will automatically create a ticket in TeamSupport, so if the customer switches channels to phone or email your agents still have full visibility into the chat conversation and no information is lost!

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Social Media

Integrate your TeamSupport application directly with Twitter and Facebook to provide 24/7 support via social media. You can add a support section to your Facebook company page, or have Twitter automatically create a ticket any time a customer sends a direct message or mentions your company in a Tweet.

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Social Media

Integrate your TeamSupport application directly with Twitter and Facebook to provide 24/7 support via social media. You can add a support section to your Facebook company page, or have Twitter automatically create a ticket any time a customer sends a direct message or mentions your company in a Tweet.

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Customer Hub

Our fully customizable customer portal lets your customers take the wheel and find the answers they need in the way they prefer. They can search knowledge base articles, ask for help on the forum, start a live chat with your support reps, or submit a ticket online.  When dealing with B2B customers, it's important that they are able to see organization-wide tickets, and TeamSupport takes care of that - with permission-based access of course.  You can even embed the Hub into your website for an even more seamless experience.

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Customer Hub

Our fully customizable customer portal lets your customers take the wheel and find the answers they need in the way they prefer. They can search knowledge base articles, ask for help on the forum, start a live chat with your support reps, or submit a ticket online.  When dealing with B2B customers, it's important that they are able to see organization-wide tickets, and TeamSupport takes care of that - with permission-based access of course.  You can even embed the Hub into your website for an even more seamless experience.

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Mobile Support

Use our mobile-friendly, fully responsive support software to provide excellent customer service anywhere, anytime, no matter where your agents are located or what device they're using.  It's never been easier to take care of customers, 24/7.

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Mobile Support

Use our mobile-friendly, fully responsive support software to provide excellent customer service anywhere, anytime, no matter where your agents are located or what device they're using.  It's never been easier to take care of customers, 24/7.

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“Since adding TeamSupport our inbound calls are down 25%. Most calls are just asking for an update that they can now get themselves.”

Dave Dixon
ECSI

Schedule A Demo

Interested in seeing what TeamSupport can do for you?  Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

Watch A Demo

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Schedule A Demo

Interested in seeing what TeamSupport can do for you?  Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

Watch A Demo

new-ts-screens.jpg