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Why Choose TeamSupport vs Parature?

TeamSupport

Ranked #1 by Support Professionals

Users rank our own customer support at 94%

99% of users say our product is going in the right direction

Ranked #3 for Customer and Contacts database

92% of users would recommend TeamSupport

Private Cloud Option

Parature

Ranked #9 by Support Professionals

Users rank Parature's customer support at 68%

56% of users say our product is going in the right direction

Ranked #11 for Customer and Contacts database

70% of users would recommend Parature

No Private Cloud Option

*See why TeamSupport is a better alternative to Parature for B2B Customer Support as reported in G2Crowd's Help Desk Grid Report, based on real user reviews.

Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

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Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

new-ts-screens.jpg
TeamSupport

  • Ranked #1 for overall user satisfaction
  • 9.6 out of 10 for ease of doing business
  • Our NPS score is 77 (highly satisfied minus dissatisfied)
  • Ease of admin 91/100
  • 9.1 out of 10 for ease of use
  • Ease of set up 9.1 out of 10
  • 89% of users say TeamSupport meets their requirements
Parature

  • Ranked #9 for overall user satisfaction
  • 7.6 out of 10 for ease of doing business
  • Their NPS score is 5 (highly satisfied minus dissatisfied)
  • Ease of admin 79/100
  • 7.8 out of 10 for ease of use
  • Ease of set up 6.9 out of 10
  • 74% of users say Parature meets their requirements
Get the Report
Our company has offices in 9 different countries. TeamSupport is a great tool to keep in touch with each department and solve customer issues quickly.

Irma Lpez AMCO

AMCOonline
TeamSupport has been amazing for us! All of our departments are able to look up the status of different tickets. I love the fact that I can update my clients and coworkers as well with TeamSupport.

Janina Russian ICANotes

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Our customers rate our support extremely highly due to our strong commitment and in part that is due to the functionality and flexibility of TeamSupport.

Grahame Wan Redman Solutions

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TeamSupport

$40 per user/Month

  • #2 for ticket automation
  • 9 out of 10 for ticket collaboration
  • #2 for attachments and screencasts
  • #1 for product & version tracking
  • 8.5 out of 10 for SLA management
  • Ranked #3 for reporting & dashboards
  • 9.2 out of 10 for chat/live support
  • 91% for Email to Case
  • #2 for knowledge base
  • 8.7 out of 10 for customer portal

Parature

$undisclosed/Month

  • #13 for ticket automation
  • 8.3 out of 10 for ticket collaboration
  • #14 for attachments and screencasts
  • No product & version tracking at all
  • 7.9 out of 10 for SLA management
  • Ranked #14 for reporting & dashboards
  • 7.1 out of 10 for chat/live support
  • 79% for Email to Case
  • #13 for knowledge base
  • 7.3 out of 10 for customer portal

"TeamSupport is super easy to use and administer - completely painless!"

Sue Larson
ABG

Ready to Get the Focus Back on Your Customers Where it Belongs?

Sign up for a free trial today and experience the TeamSupport difference - the customer support software built for B2B customer service.

Free Trial

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Ready to Get the Focus Back on Your Customers Where it Belongs?

Sign up for a free trial today and experience the TeamSupport difference - the customer support software built for B2B customer service.

Free Trial

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