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Why Choose TeamSupport to Replace Parature?

TeamSupport

92% of Users Recommend TeamSupport

Users rate our own support at 94%

99% of users say our product is going in the right direction

8.7 out of 10 for Customer and Contacts database

Parature

Sunsetting as of May 2018

Microsoft has announced plans to drop support for Parature help desk software and migrating customers to Dynamics 365 for customer service.  The service will be terminated as of May 15, 2018.

Learn more here

*See how TeamSupport stacks up against the competition for B2B Customer Support in G2Crowd's Help Desk Grid Report.

Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

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Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

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User Satisfaction

  • 9.4 out of 10 for ease of doing business
  • 96% of users say our product is going in the right direction
  • 9 out of 10 for ease of admin
  • 9.1 out of 10 for ease of use
  • 8.8 out of 10 for ease of setup
  • 89% of users recommend TeamSupport
  • 87% average user adoption
  • 92% for ticket creation user experience
  • 88% for customization
Features

  • 9 out of 10 for collaboration
  • 88% for attachments and screencasts
  • 88% for product & version tracking
  • 86/100 for SLA management
  • 87/100 for reporting & dashboards
  • 92% for chat/live support
  • 91% for email to case
  • 8.7 out of 10 for knowledge base
  • 8.7 out of 10 for customer portal
Get the Report
Our company has offices in 9 different countries. TeamSupport is a great tool to keep in touch with each department and solve customer issues quickly.

Irma Lpez AMCO

AMCOonline
TeamSupport has been amazing for us! All of our departments are able to look up the status of different tickets. I love the fact that I can update my clients and coworkers as well with TeamSupport.

Janina Russian ICANotes

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Our customers rate our support extremely highly due to our strong commitment and in part that is due to the functionality and flexibility of TeamSupport.

Grahame Wan Redman Solutions

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TeamSupport Enterprise

$50 per user/Month

*based on annual billing

TeamSupport Support Desk

$40 per user/Month

*based on annual billing

"TeamSupport is super easy to use and administer - completely painless!"

Sue Larson
ABG

Ready to Get the Focus Back on Your Customers Where it Belongs?

Sign up for a free trial today and experience the TeamSupport difference - the customer support software built for B2B customer service.

Free Trial

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Ready to Get the Focus Back on Your Customers Where it Belongs?

Sign up for a free trial today and experience the TeamSupport difference - the customer support software built for B2B customer service.

Free Trial

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