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At TeamSupport LLC (“TeamSupport”), we respect and protect the privacy of visitors to our website, and our customers who use our on-demand software, tools and services offered on the site.  TeamSupport maintains a strict policy to ensure the privacy of our customers and visitors. Simply put, we will not release information about you (including your full name, mailing address, or phone number) to any third party without your consent unless:

  • We are required to disclose information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
  • The product you are using becomes owned by another party either through a merger or acquisition.

 

Information Gathered

TeamSupport gathers a variety of information about our visitors and customers, including, but not limited to, IP address, referring page, pages visited, and the length of time you spend on the site. In addition, TeamSupport uses Cookies to both track visitors on the website as well as to remember client’s usernames when they log into the application. People who sign up to use one of TeamSupport’s applications (collectively “Customers”) or who request certain marketing materials will be required to provide additional information such as company name, address and, phone number.  We also require billing information (either credit card information or billing address) for Customers.

The information gathered is not shared with any third party.

 

Choice / Opt–Out

TeamSupport’s Privacy Policy tolerates only permission-based email. In addition, users always have the opportunity to opt– out or change preferences via a link in the footer of all non–transactional email messages. These options are made available in email messages delivered from our company.

Some communications (e.g. important account notifications and billing information) are considered transactional and are necessary for all TeamSupport customers. You must cancel your TeamSupport account to unsubscribe from these communications.

Blogs & User Forums

TeamSupport may provide blogs or user forums on the Company’s Web sites. Any personally identifiable information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. TeamSupport is not responsible for the personally identifiable information you choose to submit in these forums.

 

Information Uses

TeamSupport may use the information gathered for billing, identification, authentication, service improvements, and contact including internal marketing efforts.

 

Security Measures

TeamSupport works to protect the security of your information during transmission encrypting information sent to and from our servers when using or accessing TeamSupport’s applications. Please see our security information page here.

 

Changes

TeamSupport may, from time to time, change this privacy policy. If there are material changes to the policy we will either send an e-mail to the registered primary contact of our customers or post a prominent notice on our website.

 

US-EU Privacy Shield

TeamSupport complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.  TeamSupport has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability.  If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification page, please visit www.commerce.gov/privacyshield

In compliance with the EU-US Privacy Shield Principles, TeamSupport commits to resolve complaints about your privacy and our collection or use of your personal information.  European Union individuals with inquiries or complaints regarding this privacy policy should first contact Joanne DeSantiagao at 800/596-2820 (or +1-214-556-4493), or the address below in the “Questions” section.

TeamSupport has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, TeamSupport is potentially liable.

TeamSupport is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC).

Please be aware that TeamSupport may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security of law enforcement requests.

 

Questions & Right to Access

TeamSupoprt acknowledges the individual’s right to access their personal information.  An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to the address below.  If requested to remove data, we will respond within a reasonable timeframe.

 

If you have any questions about this policy, please contact Joanne DeSantiago at:

TeamSupport LLC

8330 LBJ Freeway, Ste 1025

Dallas, TX 75243

 

Effective Date

This Privacy Policy was last updated on September 2nd, 2016.