- Third Parties. The Service may contain links to other websites and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third party websites or online services, and we are not responsible for the privacy policies or other practices employed by websites linked to, or from, our Site or other Services nor the information or content contained therein, and we encourage you to read the privacy statements of any linked third party.
We gather a variety of information about our Visitors, including information by which you may be personally identified, such as name, postal address, e-mail address, IP address, telephone number, or any other identifier by which you may be contacted online or offline (“Personal Data”).
We collect this information directly from you when you provide it to us; automatically as you navigate through the Site; interact with our Services; or from third parties, for example, our advertising and business partners.
Information That You Provide to Us
When you sign up to use the Services or when you request certain materials, you may be required to provide Personal Data. During these processes we may ask you to provide your (i) contact information such as name, e-mail address, mailing address, and your company name and website name and (ii) name and e-mail address when you provide feedback from within the Services or subscribe to our newsletter.
Through your use of the Services, we may also obtain Personal Data from records and copies of your correspondence, including email addresses and the content or your emails, chats, inquiry submissions, and request tickets, if you contact us or respond to surveys that we might ask you to complete for research purposes.
If you apply for a job from our website, we will collect additional Personal Data such as your: (i) work history and other employment-related information; (ii) educational history and records; (iii) references; (iv) emergency contact information; (v) demographic information, including your age, date of birth, and gender; and (vi) your photograph.
Generally, we do not need you to provide any sensitive personal information or special categories of data when you use our Services. However, certain of our Services, such as our online job application, may request certain sensitive personal information or special categories of data or we may infer such personal information or categories of data, such as your: (i) race, ethnicity, or nationality; (ii) union membership; and (iii) criminal history.
Information Automatically Collected Through Your Use of the Services
As you navigate through and interact with our Site and other Services, we may use automatic data collection technologies to collect certain information about your device and online activities. Device data includes computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, the website you visited before browsing to our website, and general location information such as city, state or geographic area. Online activity data includes login frequency, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access. This data helps us to improve our Site and other Services and allows us to deliver a better and more personalized service, including enabling us to estimate our audience size and usage patterns, to store information about your preferences, and to recognize you when you return to our Site.
The technologies we use for this automatic data collection may include:
- Flash Cookies. or locally-stored objects, which are used on websites for purposes similar to cookies but allow storage of a larger amount of data.
- Log Files and Web Beacons. Pages of the Site and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Occasionally, we collect the Personal Data gathered in our log files to improve our Services.
- Encrypted Third Party System Credentials. We may store encrypted third party system credentials or API tokens so that you may be able to receive offline requests and chat transcripts by email or directly in your preferred compatible Help Desk, CRM, or Bug Tracker.3. How We Use Your Information
We use information about you, including Personal Data, for a variety of purposes, including:
- To enable you to use our Services;
- To provide you with information, products, or services that you request from us;
- To respond to your comments, questions, and requests;
- To provide customer service and support;
- To send you administrative messages about the Services;
- To provide you with notices about your account, including expiration and renewal notices;
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
- To notify you about changes to our Services or any products or services we offer or provide through it.
- To allow you to participate in interactive features on the Services;
- To monitor and analyze trends, usage, and activities in connection with the Services;
- To investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;
- To comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
- To maintain the safety, security, and integrity of our Platform, products and services, business, databases, and other technology assets;
- To protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
- To audit our internal processes for compliance with legal and contractual requirements and internal policies;
- To share testimonials or reviews that you may have posted to the Site, other Services, or our social media pages;
- In any other way we may describe when you provide the information; or
- For any other purpose with your consent.
We may also use your information to contact you about our own and third-party goods and services that may be of interest to you. If you do not want us to use your information in this way, please see the Choices for Your Personal Data section.
We use personal data for research and development purposes, including to understand and analyze the usage trends and preferences of our users, to make our Services and other offerings better, and to develop new features, services, products, and functionality. As part of these activities, we may create aggregated, de-identified, or other anonymous data from Personal Data we collect. We make Personal Data into anonymous data by removing information that makes the data personally identifiable to you. We may use aggregated and de-identified data about you and other and information that does not identify any individual, without restriction.4. How we Disclose or Share Your Information
We may disclose aggregated and de-identified information about our users, and information that does not identify any individual, without restriction.
We may disclose Personal Data that we collect or you provide:
- To our parent organizations, subsidiaries, and other affiliates.
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them, including payment processors, storage contractors, and analytics contractors.
- To professional advisors such as our lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
- To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep Personal Data confidential and use it only for the purposes for which we disclose it to them.
- To the business with whom you are affiliated, if you correspond with us on behalf of or in affiliation with one of our business customers.
We may also disclose your Personal Data:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our Terms and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.5.Third-Party Websites and Services
The Services may contain links to our accounts on Facebook, Twitter, LinkedIn or other similar social network. Clicking on any such links means that the respective social network will receive information on from which website you accessed the platform and may collect other Personal Data. It is also possible, if you are currently logged in as a user to the social network in question, that the social network will link this information to your account with the social network6. Data Security: How We Protect Data We Hold
We have implemented reasonable and appropriate technical and organizational measures designed to secure your Personal Data. We follow certain generally accepted standards designed to help protect the Personal Data submitted to us, both during the transmission and once we receive it. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL or TLS technology.
Unfortunately, the transmission of information via the internet is not completely secure. Although we try to do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to the Services. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.7. International Transfer of Personal Data
8. Legal Basis for Processing Personal Data (EEA, UK, and Switzerland Only)
With respect to Personal Data collected from individuals from the EEA, UK, or Switzerland, our legal basis for collecting and using the Personal Data will depend on the Personal Data concerned and the specific context in which we collect it. We will normally collect Personal Data only where: (i) we have specific consent to do so, (ii) where we need the Personal Data to fulfill our obligations to a Visitor, or (iii) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms).
9. Retention of Personal Data
We will retain your Personal Data for the periods indicated below.
- For so long as needed to provide you with the Services or to fulfill our obligations to you.
- As necessary to comply with our legal obligations, resolve disputes, and enforce our contractual and other legal rights.
- For so long as is necessary for the purposes for which we collected the Personal Data.
10. EU-U.S. Data Privacy Framework
We further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2.
11.Choices for Your Personal Data
You may send us an email to request access to, correction of or deletion any Personal Data that you have provided to us. We may not accommodate a request to change Personal Data if we believe the change would violate any law or legal requirement or cause the Personal Data to be incorrect.
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us. You may still receive legal and other required notices.
We may offer communications via text messages sent by us or any of our service providers, such as for any customer service or marketing purpose. To stop receiving text messages from us, reply STOP to any text message you receive from us. Note that we may send you a message to confirm receipt of your STOP request.
If you choose to connect to the Services through your account on Google or another third-party platform, you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third-party platform, that choice will not apply to information that we have already received from that third party.
We do not currently respond to browser “Do Not Track” signals or other mechanisms.
Browser Settings and Managing Cookies. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact the functionality of the Site and your experience accessing our Services. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through websites like www.allaboutcookies.org. You may also opt out of non-essential cookies on our Site.
We use Google Analytics to help us understand user activity and patterns on the Site. You can learn more about Google Analytics cookies by clicking here and about how Google protects your data by clicking here. You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing a browser plugin available here.
We participate in behavioral-based advertising. This means that a third party may use technology (e.g., a cookie) to collect information about your use of our Services so that we can provide advertising about products and services tailored to your interest. That advertising may appear either on our Services, or on other websites. If you wish to limit third parties’ collection of information about your use of our Services, some of these third parties permit you to opt-out of such advertising through the Digital Advertising Alliance or Network Advertising Initiative in the U.S., the Digital Advertising Alliance of Canada in Canada, or the European Digital Advertising Alliance in Europe. Others of these third parties offer their own opt-out option, which you may exercise at your discretion.
We may need to collect Personal Data to provide certain of the Services. If you do not provide the information requested, we may not be able to provide those services.
12. EEA and UK Specific Rights
If you are an individual resident in EEA or the UK, you have the following data protection rights regarding Personal Data:
- Access. Provide you with information about our processing of your Personal Data and give you access to your Personal Data.
- Transfer. Transfer a machine-readable copy of your Personal Data to you or a third party of your choice.
- Correct. Update or correct inaccuracies in your Personal Data.
- Restrict. Restrict the processing of your Personal Data.
- Object. Object to our reliance on our lawful basis as the basis of our processing of your Personal Data that impacts your rights.
- Delete. Delete your Personal Data.
When we receive your request, we may ask you to verify your identity before we can act on your request. We may withhold information where we are required by law to do so or if the search for the requested data would require disproportionate effort or have a disproportionate effect to, for example, the cost of providing such data, the time it would take to retrieve the data, or how difficult it may be to obtain such data.
If you would like to submit a complaint about our use of your Personal Data or our response to your request(s) regarding your Personal Data, you may contact us or submit a complaint to the data protection authority in your jurisdiction. You can find your data protection regulator in the EEA here. In the UK, you can find your data protection regulator here.
13. Notice to California Residents
Under California Civil Code sections 1798.83-1798.84, California residents who have an established business relationship with us are entitled to ask us once a year for information regarding the personal data we have shared, if any, with third parties for their direct marketing purposes. If you are a California resident and would like to submit such a request, please submit your request in writing to the address listed in the Contact Us section and include the words “Shine the Light” in your correspondence. The request must include your name, street address, city, state, and ZIP code and an attestation that you are a California resident. We are not responsible for requests that are not labeled or sent properly, or that do not have complete information.
14. Notice to Nevada Residents
Nevada Revised Statutes Chapter 603A allows Nevada residents to opt-out of the “sale” of certain types of personal data. Subject to several exceptions, Nevada law defines “sale” to mean the exchange of certain types of personal data for monetary consideration to another person. If you are a Nevada resident who wishes to exercise your “sale” opt-out rights, you may submit a request to us using the contact information listed below.15. Contact Us
For US Citizens: support@TeamSupport.com
For EEA, UK, or Swiss Citizens: Privacy@TeamSupport.com
TeamSupport LLC or SnapEngage LLC
ATTN: Data Privacy
5005 Lyndon B Johnson Freeway, Ste 850
Dallas, TX 75243