TeamSupport for RingCentral helps you provide better customer support by providing seamless integration between TeamSupport and your RingCentral service. Improve efficiency, increase productivity, and create a positive experience for your customers AND your agents.
The easy RingCentral integration provides your agents with the key customer information they need in a snap. When a customer calls your RingCentral-enabled support line for help, TeamSupport automatically brings up their ticket history, service agreements and happiness index, ensuring a fast and efficient customer experience.
Intuitive software that removes a lot of the manual work.
TeamSupport has enabled us to more fully engage with our customers.
If someone calls your customer support line and leaves a voicemail, you can set up RingCentral to forward that message to an email address. Simply set the forwarding address to the email that forwards into TeamSupport and a new ticket will be created with the voicemail audio as an attachment.
You can get creative with these by setting up Ticket Automation to notify people or route a voicemail differently than other tickets, or you could use an alternate email address and manage these tickets differently than a standard email ticket that comes into the system.
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