If someone calls your customer support line and leaves a voicemail, you can set up RingCentral to forward that message to an email address. Simply set the forwarding address to the email that forwards into TeamSupport and a new ticket will be created with the voicemail audio as an attachment.
You can get creative with these by setting up Ticket Automation to notify people or route a voicemail differently than other tickets, or you could use an alternate email address and manage these tickets differently than a standard email ticket that comes into the system.
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