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RingCentral Phone Integration + TeamSupport Customer Support Software

RingCentral

 

TeamSupport for RingCentral helps you provide better customer support by providing seamless integration between TeamSupport and your RingCentral service. Improve efficiency, increase productivity, and create a positive experience for your customers AND your agents. 

The easy RingCentral integration provides your agents with the key customer information they need in a snap. When a customer calls your RingCentral-enabled support line for help, TeamSupport automatically brings up their ticket history, service agreements and happiness index, ensuring a fast and efficient customer experience.

How It Works:
  • Simple 2-step set up from within RingCentral
  • Receive calls through your RingCentral phone system directly from within your TeamSupport tickets.
  • Incoming calls are instantly matched to existing TeamSupport customer records and displayed on the screen, so agents can provide immediate insight.
  • Agents can effortlessly enter notes directly in customer and contact records while on a call
  • Work anytime through your favorite browser on Windows® or Mac® - no software to install.
  • Use any RingCentral-enabled device: your desk phone, the RingCentral mobile app, or RingCentral for Desktop.

Intuitive software that removes a lot of the manual work.

Ed Rusch
Rand McNally

TeamSupport has enabled us to more fully engage with our customers.

Tami Baki
ICANotes
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Voicemail Integration

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If someone calls your customer support line and leaves a voicemail, you can set up RingCentral to forward that message to an email address. Simply set the forwarding address to the email that forwards into TeamSupport and a new ticket will be created with the voicemail audio as an attachment.

You can get creative with these by setting up Ticket Automation to notify people or route a voicemail differently than other tickets, or you could use an alternate email address and manage these tickets differently than a standard email ticket that comes into the system.

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Schedule a Demo

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Interested in seeing what TeamSupport can do for you?  Sign up for a demo and see for yourself why TeamSupport is the industry's top B2B help desk software.

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