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RingCentral Phone Integration + TeamSupport Customer Support Software



TeamSupport for RingCentral helps you provide better customer support by providing seamless integration between TeamSupport and your RingCentral service. Improve efficiency, increase productivity, and create a positive experience for your customers AND your agents. 

The easy RingCentral integration provides your agents with the key customer information they need in a snap. When a customer calls your RingCentral-enabled support line for help, TeamSupport automatically brings up their ticket history, service agreements and happiness index, ensuring a fast and efficient customer experience.

How It Works:
  • Simple 2-step set up from within RingCentral
  • Receive calls through your RingCentral customer service phone system directly from within your TeamSupport tickets.
  • Incoming calls are instantly matched to existing TeamSupport customer records and displayed on the screen, so agents can provide immediate insight.
  • Agents can effortlessly enter notes directly in customer and contact records while on a call
  • Work anytime through your favorite browser on Windows® or Mac® - no software to install.
  • Use any RingCentral-enabled device: your desk phone, the RingCentral mobile app, or RingCentral for Desktop.

Intuitive software that removes a lot of the manual work.

Ed Rusch
Rand McNally

TeamSupport has enabled us to more fully engage with our customers.

Tami Baki

Voicemail Integration


If someone calls your customer support line and leaves a voicemail, you can set up RingCentral to forward that message to an email address. Simply set the forwarding address to the email that forwards into TeamSupport and a new ticket will be created with the voicemail audio as an attachment.

You can get creative with these by setting up Ticket Automation to notify people or route a voicemail differently than other tickets, or you could use an alternate email address and manage these tickets differently than a standard email ticket that comes into the system.

Schedule a demo

Schedule a Demo

Schedule a demo

Interested in seeing what TeamSupport can do for you?  Sign up for a demo and see for yourself why TeamSupport is the industry's top B2B help desk software.

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