Why Choose TeamSupport vs Service Cloud?

TeamSupport

87% Likely to Recommend :)

Users rate our own customer support at 90%

93% of users say our product is going in the right direction

Estimated ROI (payback period) 11 months

Private cloud option*

Service Cloud

82% Likely to Recommend :(

Users rate Service Cloud's customer support at 83%

81% of users say their product is going in the right direction

Estimated ROI (payback period) 17 months

No private cloud option*

 

Looking for a Better Service Cloud alternative?

TeamSupport is a better B2B customer service alternative to Salesforce Service Cloud as rated by real users in the G2 Crowd Help Desk Grid Report. And we have a built-in bi-directional integration with Salesforce for a 360 degree view of your customers!

Get the Report

g2-summer-2019-SF-vs-TS

Looking for a Better Service Cloud alternative?

TeamSupport is a better B2B customer service alternative to Salesforce Service Cloud as rated by real users in the G2 Crowd Help Desk Grid Report. And we have a built-in bi-directional integration with Salesforce for a 360 degree view of your customers!

Get the Report

g2-summer-2019-SF-vs-TS
TeamSupport
  • 94% for ease of doing business
  • 89% for ease of use
  • 89/100 for ease of admin 
  • 86/100 for ease of setup 
  • 1.4 average months to Go Live
Service Cloud *from Salesforce
  • 87% for ease of doing business
  • 83% for ease of use
  • 83/100 for ease of admin 
  • 79/100 for ease of setup 
  • 2.6 average months to Go Live
Get the Report
TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller Jackrabbit Technologies

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TeamSupport has been instrumental in offering our clients a one-stop support portal, that we can manage easily and reliably hand off between agents.

Raimund Hook Ontology Systems

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It has dramatically increased the efficiency of our support team. We've been able to handle 43% more tickets with 30% less staff since implementing TeamSupport.

Sandy Crowley ICANotes

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TeamSupport

$65 per user/month

  • 8.6/10 for SLA management
  • 9.0/10 for ticket collaboration
  • 8.8/10 for product & version tracking
  • 8.7/10 for reporting & dashboards
  • 88% for attachments and screencasts
  • 87% for chat/live support
  • 91% for ticket creation user experience
  • 87% for response automation

Service Cloud

$150 per user/month

  • 8.3/10 for SLA management
  • 8.4/10 for ticket collaboration
  • 8.4/10 for product & version tracking
  • 8.3/10 for reporting & dashboards
  • 80% for attachments and screencasts
  • 83% for chat/live support
  • 86% for ticket creation user experience
  • 84% for response automation

 

Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

 

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Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

Learn More

 

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