How does TeamSupport compare to Salesforce Service Cloud?
Uncomplicated - Whether you're looking at how painless our system is to use, how simple it is to implement, and even how easy it is to talk with us; users preferred us across the board for how seamless our software and communications are.
Cost-Effective - We may be the more affordable option, but we don't sacrifice quality. Our robust software is built with impressive tools to ensure you're successful in your customer care efforts.
Product / Features - When it comes to the overall progression of the products, TeamSupport is favored. Users prefer our SLA management, screen sharing, ticketing workflows, automations, and other features over Service Cloud.
Reporting - Not only are our reporting dashboards more straightforward and intuitive, but our metrics and data are easier to understand.
TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.
TeamSupport has been instrumental in offering our clients a one-stop support portal, that we can manage easily and reliably hand off between agents.
It has dramatically increased the efficiency of our support team. We've been able to handle 43% more tickets with 30% less staff since implementing TeamSupport.
See why TeamSupport is a great alternative to Salesforce Service Cloud
Sign up for a personalized demo and experience TeamSupport: help desk software built for B2B customer service. We even have a built-in bi-directional integration with Salesforce for a 360° view of your customers!