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TEAMSUPPORT VS. SERVICE CLOUD

A Salesforce Service Cloud alternative for B2B customer support

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Why Choose TeamSupport over Salesforce Service Cloud?

Cost
Private cloud option?
Product going in right direction?
Ease of setup
Attachments and screencasts
Ease of admin
Ease of doing business
Quality of support
Ease of use
Ticket creation user experience
Ticket response user expereince
Ticket collaboration
Likely to recommend
Product and version tracking
Chat/live support
Dashboards
SLA management
Customer and contacts database
Response automation
TeamSupport
Cost
$69 per user/month
Private cloud option?
Yes
Product going in right direction?
92% yes
Ease of setup
84%
Attachments and screencasts
86%
Ease of admin
88%
Ease of doing business
92%
Quality of support
89%
Ease of use
89%
Ticket creation user experience
90%
Ticket response user expereince
88%
Ticket collaboration
90%
Likely to recommend
87%
Product and version tracking
86%
Chat/live support
83%
Dashboards
86%
SLA management
84%
Customer and contacts database
87%
Response automation
85%
Service Cloud
Cost
$150 per user/month
Private cloud option?
No
Product going in right direction?
80% yes
Ease of setup
74%
Attachments and screencasts
77%
Ease of admin
78%
Ease of doing business
84%
Quality of support
80%
Ease of use
82%
Ticket creation user experience
83%
Ticket response user expereince
82%
Ticket collaboration
84%
Likely to recommend
82%
Product and version tracking
81%
Chat/live support
79%
Dashboards
81%
SLA management
80%
Customer and contacts database
83%
Response automation
81%
All satisfaction statistics based on user ratings from G2 Grid® Report for Help Desk | Winter 2020
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Do your research.

The G2 Grid® Report for Help Desk compares popular help desk and customer support software options based on real user reviews. Take a look and see how TeamSupport stacks up to the competition.

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TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller
Jackrabbit Technologies

TeamSupport has been instrumental in offering our clients a one-stop support portal, that we can manage easily and reliably hand off between agents.

Raimund Hook
Ontology Systems

It has dramatically increased the efficiency of our support team. We've been able to handle 43% more tickets with 30% less staff since implementing TeamSupport.

Sandy Crowley
ICANotes
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See why TeamSupport is a great alternative to Salesforce Service Cloud

Sign up for a personalized demo and experience TeamSupport: help desk software built for B2B customer service. We even have a built-in bi-directional integration with Salesforce for a 360° view of your customers!

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