The integration between TeamSupport's customer support software and ServiceNow offers real-time updates to facilitate and streamline internal communications for technology companies. Our native ServiceNow integration links support tickets in TeamSupport to incidents into the ServiceNow Incident Management solution for faster resolution, greater visibility, and better collaboration between multiple departments and divisions
For example, if you work with MSPs (managed service providers) or have an IT division that manages provisioning, you may find that there are times when your support agents need something from them in order to complete a support ticket. Rather than having to create another ticket and update two separate systems (TeamSupport and ServiceNow) agents can work in one system and get instant updates on incidents with no extra work. With the click of a button on the TeamSupport ticket the incident will be created and updated all in one place!