Most company support teams manage their customers in the conventional way: issues, incidents, and tickets day in and day out, with support representatives clicking through a mountain of records with the same goal in mind - to resolve as many as possible.
This reactive approach to assisting customers is a norm for many companies and is good for issue mitigation but does not reflect a wholesome support system that truly reveals the customers’ needs.
Enter TeamSupport, whose customer-centric software has enabled companies like Sharp-aX to implement a personal and collaborative customer support service.
The ease of access to information transformed our workflow. We now identify problem issues and respond to them proactively rather than