Success Story

From Tiered Support to a Unified Foundation

How Sharp-aX Computer Systems used TeamSupport to Transform their Customer Support Service



Personal & Collaborative Customer Support Service

Most company support teams manage their customers in the conventional way: issues, incidents, and tickets day in and day out, with support representatives clicking through a mountain of records with the same goal in mind - to resolve as many as possible.

This reactive approach to assisting customers is a norm for many companies and is good for issue mitigation but does not reflect a wholesome support system that truly reveals the customers’ needs.

Enter TeamSupport, whose customer-centric software has enabled companies like Sharp-aX to implement a personal and collaborative customer support service.



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The ease of access to information transformed our workflow. We now identify problem issues and respond to them proactively rather than

Jean Freeman
Managing Director