Reduce Churn and Increase Retention

Unforeseen and damaging churn doesn't have to happen. Use the TeamSupport platform to gain full visibility into your customers' experience to prevent churn and create customers for life.

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Success revenue example

 

Practice Customer Success

Reducing churn isn’t about fighting fires and stepping in to “save” a customer on the verge of leaving. It’s about building relationships with your customers and consistently providing them with positive experiences so that they don’t want to go elsewhere. TeamSupport makes it easy to monitor your customer relationships by providing 360-degree views of each account - ensuring you sustain and gradually increase your positive value.

 

Gain Clarity on Customer Health

While measuring CSAT and NPS is good for visibility into customer satisfaction, these scores are just one piece of the puzzle that is understanding customer health. With built-in CSAT and NPS surveys, in addition to our own proprietary health measurement, the Customer Distress Index (CDI), TeamSupport provides clarity into customer health so you can provide better customer service and grow customer revenue. 

CSAT_tracking

 

Success playbooks

 

Retention Playbooks

It is imperative your teams know exactly when and how to respond to customers in various situations. Enforcing playbooks, which are step-by-step recipes for your teams to follow, empowers your business to outline specific tasks to remedy any given situation. With Success, TeamSupport enables you to set out a wide variety of playbooks so that all of your team members know exactly what to do in each situation, ensuring your customers are catered to and well-taken care of. 

Proactive Customer Service

A major component to ensuring lifelong customers is engaging in proactive support rather than reactive support. Through the Customer Service Platform and CDI, you’re able to see places where the relationship could have faltered or at risk customers and make moves early - to guarantee customers continue to have positive experiences without interruption.

Success workflow example

 

Success tasks

 

Collaborative Support

Resolving customer issues is rarely the result of a single department and similarly, ensuring their happiness isn’t either. Collaboration is an innate part of developing the best plans to care for your customers. With TeamSupport, collaboration is built into our product suite to provide a foundation for open communication across teams, from support, to customer success, product, and engineering.

TeamSupport has drastically reduced our support team's operating costs and increased our customer satisfaction by enabling easy case tracking and updates.

Matt Hillary
VP of Customer Service

Now we just have happy and relaxed customers. 

Sharp-aX

Chat puts you right in front of the visitor immediately. It opens a portal to create that instant dialogue between the visitor and the sales rep. It works out to our advantage.

Graham Cohen
Web Product Manager, AlienVault

Schedule a demo.

Interested in seeing what TeamSupport can do for you? Sign up for a live demo and see for yourself why TeamSupport is the industry's best post-sale Customer Service platform. 

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