Self-Service Software

Customers want answers fast and prefer to find solutions on their own. Empower customer self-service with TeamSupport’s platform that offers intelligent chatbot software, a knowledge base, customer support portals, and communities.

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knowledgebase

 

Knowledge Base

Serving as the pinnacle of collaboration, our Knowledge Base enables customers to search for the information they need when it’s convenient for them. The collection of resources and articles is created by our product experts, ensuring your customers find the most accurate and helpful information.

 

Chatbots and AI

Through powerful Artificial Intelligence (AI), our chatbots mimic human conversations and understand complex requests so that simple questions are quickly addressed and others are escalated. With auto-routing to our Knowledge Base or answering the question based on automated responses, our chatbot enables faster resolution times.

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Customer_Hub

 

Customer Hub

Serving as the go-to, centralized place for support information and product knowledge, our Customer Support Hub allows your customers to remain informed on all aspects of their relationship with you. With easy access to the Knowledge Base, complete ticket visibility from their requests, product information such as release notes, and more, the customer portal is the easiest, most direct way to empower self-service.

Community

Within the Customer Support Hub is Community, which is a forum-like place for open discussion between customers and TeamSupport employees. As an excellent place to crowd-source solutions, best practices, and tips, the Community helps customers help themselves by directly engaging and collaborating with fellow users and our product experts.

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TeamSupport has drastically reduced our support team's operating costs and increased our customer satisfaction by enabling easy case tracking and updates.

Matt Hillary
VP of Customer Service

Now we just have happy and relaxed customers. 

Sharp-aX

Chat puts you right in front of the visitor immediately. It opens a portal to create that instant dialogue between the visitor and the sales rep. It works out to our advantage.

Graham Cohen
Web Product Manager, AlienVault

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Interested in seeing what TeamSupport can do for you? Sign up for a live demo and see for yourself why TeamSupport is the industry's best post-sale Customer Service platform. 

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