The 2023 State of Support

A comprehensive analysis of 95 million support interactions, brought to you by TeamSupport and ServiceXRG. 

Please fill out the form to be alerted when new materials are released.

 

Please Complete the Form

We all experience it. 

Customer expectations change every year and we strive to meet and embrace their needs. Thankfully, business leaders are beginning to recognize the strategic importance of support teams and their valuable impact on the customer experience. So, we decided to analyze just how vital support is in creating strong customer relationships that last.

In partnership with ServiceXRG, we collected and examined 95 million anonymous support interactions, surveyed over 150 companies, and interviewed some of the most established support and success leaders. 

We looked at topics such as:
  • Trends in Support Demand
  • Channels Usage
  • Strategic Objectives in Support
  • Automation
  • Self-Service
  • Program Initiatives
  • Customer Health
  • Revenue and Churn
  • Case Resolution
  • And More!

What we found is that businesses are determined to embrace the role of support, however face challenges when adopting technology and efforts that truly empower their success. Within this page lies all of our materials on the State of Support Study as they are released through 2023 including infographics, reports, and guides.  We hope it empowers you to examine the support trends and make impactful business decisions that drive growth towards lifelong customer relationships.