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Customer Success & Support: A Natural Partnership

TeamSupport CEO Robert Johnson interviews Mikael Blaisdell, Executive Director of The Customer Success Association, about how customer support and customer success form a natural partnership. As one of the leading experts in the customer success space Mikael has great insights into the many ways the two areas can work together efficiently.

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Robert C. Johnson
CEO, TeamSupport


Robert C. Johnson is the co-founder and CEO of TeamSupport, a B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert was inspired to create TeamSupport to give support teams the tools and best practices to enhance customer loyalty and positively impact product sales.

Mikael Blaisdel
Executive Director, The Customer Success Association


Mikael Blaisdell is a recognized leading voice on the strategy, process, people and technology of Customer Success. His ongoing research and leadership of the over 35,000 member worldwide Customer Success Community on LinkedIn provide a unique global view of the development of the Customer Success profession and market. As Founder and Executive Director of The Customer Success Association, and Publisher of Customer Success Central, Mikael’s vision and commentary about how companies can optimize customer relationships is read in over 160 countries around the world.