Get Demo

Ticket management to compliment chat

Customer first, not ticket first. Our B2B customer service software ensures support teams don't only focus on ticket management. Instead, they're empowered to build strong customer relationships through holistic views of the business as a whole. And it's the perfect complement to our Messaging & Live Chat software. A product expert will reach out to you shortly or you can click below to get started now.

Get Demo

What can customer support software tell you about your B2B customers?

B2B customer support is all about understanding your customers: what products they are using, what problems they are having, what successes they experience, and most importantly - their overall health with your business. Our ticketing system is designed to foster collaboration to ensure your churn rate is reduced and a positive customer experience is provided. 

Happy customers equals more lifelong customers.

Ticketing system interface

B2B customer support is all about understanding your customers: what products they are using, what problems they are having, what successes they experience, and most importantly - their overall health with your business. Our ticketing system is designed to foster collaboration to ensure your churn rate is reduced and a positive customer experience is provided. 

Happy customers equals more lifelong customers.

customer service management software

Customer Management

customer service management software

Reactive customer support is not sustainable. Your business needs to know churn risk before it escalates; so your teams can collaborate, swarm around the issues, and get them resolved quickly.  Our powerful customer health scoring tool, the Customer Distress Index (CDITM), helps you truly understand your customers as a whole, enabling you to decrease churn and increase customer retention. 

Your customer's health is YOUR health.  

Learn More
Support Software Integrations

Integrations

Support Software Integrations

Customer support does not stop with the support team. Having the ability to exchange customer data context with engineering, sales, success, and product teams enables everyone to swarm around the customer and help provide the best customer experience possible.  TeamSupport integrates with the solutions you already use to optimize workflows and minimize headaches.

Learn More
Water Cooler

Collaboration & Teamwork

Water Cooler

Break down your teams' silos and deliver a unified customer experience that guarantees your support team decreases time-to-resolution, together. 

While TeamSupport can integrate with Microsoft Teams and Slack, we also offer a built-in "Watercooler" and Chat so support agents and other team members can come together for a fully holistic and collaborative approach to solving customer issues. 

Learn More
product database

Products & Inventory

product database

Unlike other solutions, TeamSupport includes a Product Database that allows customer data and product records to be associated and tracked, including at the ticket level.  Your support, engineering, QA, and product teams will gain a better understanding of the customer base and their engagements around bugs, features, issues, and more.

Learn More
ticket automation

Advanced Automation & Ticket Management

ticket automation

Our support ticketing tool allows you to automate repetitive processes, so your support team can focus on resolving sophisticated issues and building strong customer relationships. 

 

Learn More

TeamSupport has made a huge impact on our turn-around time for resolving issues for our clients. We are able to organize our tickets and assign tasks, which is huge. Also there is a queue feature that allows you to separate your tickets further and work through them efficiently. I love TeamSupport, and could not imagine doing business without it.

Crystal Saunders
eRecording Partners

Schedule a demo.

Interested in seeing what TeamSupport can do for you? Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

GET STARTED