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Webinar:

Customer Success & Support: A Digital Transformation

TeamSupport CEO Robert Johnson interviewed Jennifer MacIntosh, Customer Experience Industry Advisor & ASP Board Member to learn more about the digital transformation in the works with support and success. 
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This webinar is part of our online Customer Support Technology for Customer Success series co-presented by TeamSupport customer support software and the Association of Support Professionals (ASP). 

About the Speakers

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Robert C. Johnson
CEO, TeamSupport

 

Robert C. Johnson is the co-founder and CEO of TeamSupport, a B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert was inspired to create TeamSupport to give support teams the tools and best practices to enhance customer loyalty and positively impact product sales.
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Jennifer MacIntosh
Customer Experience Industry Advisor

 

Recognized as one of the Top Women Leaders in SaaS, Jennifer MacIntosh has over 20 years experience working with high-tech and financial services companies helping them to establish, lead, and grow their Customer Experience and Success practices. She is a customer advocate who builds transformational customer engagement, adoption and value realization services. At  Coveo, Jennifer built their Customer Success, Experience, Training and self-service practices from scratch. She has also held executive roles improving the customer experience at Yahoo, Quest Software (Dell) and Cognos (IBM).