Transform complex data into powerful insights.

Our B2B-focused analytics and metrics software allows you to measure what matters to your business - your customer. 

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Customer Intelligence

help desk agent reporting

Develop a true 360° view of your customer. 

  • Track and trend changes to customer health
  • Identify customer risks or upsell opportunities
  • Perform deep analysis on ticket type and severity, resolution time, and product usage 
  • Customize reporting to the specific needs of your business and your customers 
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help desk agent reporting

Customizable Dashboards

help desk agent reporting

Combine macro-level KPIs with drilldown functions to give you the intelligence you need to make informed decisions. 

 

help desk agent reporting

Accessible Reports

help desk agent reporting

Zoom into deep details or zoom out for big-picture overviews with real-time reporting you can access on any device. 

team insights

Actionable Data

team insights

Stay ahead of important trends by mapping KPI thresholds and alerts and apply learnings from customer data to make informed decisions. 

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