Give your agents a custom reporting dashboard for powerful customer service analytics

Our B2B-focused customer service reporting software empowers your support team to get the most out of each customer profile through in-depth analysis. 

 

reporting dashboard

Customer Intelligence

reporting dashboard

Develop a true 360° view of your customer. 

  • Track and trend changes in customer satisfaction and health
  • Identify churn risk or upsell opportunities
  • Perform deep analysis on ticket type and severity, resolution time, and product usage 
  • Customize the reporting dashboard to the specific needs of your business and your customers
quality dashboard

Customizable Reporting Dashboard

quality dashboard

Combine macro-level KPIs with drilldown functions to give you the customer data analytics you need to make informed decisions. 

 

help desk agent reporting

Accessible Reports

help desk agent reporting

Zoom in for deep details or zoom out for big-picture overviews with real-time reporting you can access on any device. 

customer service analytics

Actionable Data

customer service analytics

Stay ahead of important trends by mapping KPI thresholds and alerts. Apply learnings from customer data analytics to make informed decisions. 

Insights Product Overview-01

Download Product Overview

Get a Quote