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Ticket management software for customer support

Customer first, not ticket first. Support, the ticketing system in our customer support software suite, ensures your support team doesn’t only focus on ticket management. Instead, they’re empowered to build strong customer relationships through a variety of features that are easy-to-use. 

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How B2B customer support tools connect you with your customers

B2B customer support is all about understanding your customers: what products they are using, what problems they are having, what successes they experience, and most importantly - their overall customer health with your business. Our customer support services are designed to foster collaboration to ensure your churn rate is reduced and a positive customer experience is provided. 

Happy customers equals more lifelong customers.

Copy of sc2-support

B2B customer support is all about understanding your customers: what products they are using, what problems they are having, what successes they experience, and most importantly - their overall customer health with your business. Our customer support services are designed to foster collaboration to ensure your churn rate is reduced and a positive customer experience is provided. 

Happy customers equals more lifelong customers.

customer service management software

Customer Management

customer service management software

Reactive customer support is not sustainable. Your business needs to know churn risk before it escalates; so your teams can collaborate, swarm around the issues, and get them resolved quickly.  Our powerful customer health scoring tool, the Customer Distress Index (CDITM), helps you truly understand your customers as a whole, enabling you to decrease churn and increase customer retention. 

Your customer’s health is YOUR health.  

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Support Software Integrations

Integrations

Support Software Integrations

Customer support does not stop with the support team. Having the ability to exchange customer data with engineering, sales, success, and product teams enables everyone to swarm around the customer and help provide the best customer experience possible.   TeamSupport’s customer support services integrate with the solutions you already use to optimize workflows and minimize headaches.

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Water Cooler

Collaboration & Teamwork

Water Cooler

Break down your teams’ silos and deliver a unified customer experience that guarantees your support team decreases time-to-resolution, together. 

While TeamSupport’s company ticket management software can integrate with Microsoft Teams and Slack, we also offer Chat so team members can send private messages within the ticket to view and collaborate. This allows support agents and other team members to come together for a fully holistic and collaborative approach to solving customer issues. 

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product database

Products & Inventory

product database

Unlike other solutions, TeamSupport includes a Product Database that allows customer data and product records to be associated and tracked, including at the ticket level.  Your support, engineering, QA, and product teams will gain a better understanding of the customer base and their engagements around bugs, features, issues, and more.

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ticket automation

Advanced Automation & Ticket Management

ticket automation

Our ticket management software allows you to automate repetitive processes, so your support team can focus on resolving sophisticated issues and building strong customer relationships. 

 

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SLA Automation

SLA Management

SLA Automation

Ensure you're providing effective customer experiences that meet needs and expectations. Our ticket management software includes best-in-class Service Level Agreement (SLA) management tools, making it easy to maintain your obligations to your customer.

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TeamSupport has made a huge impact on our turn-around time for resolving issues for our clients. We are able to organize our tickets and assign tasks, which is huge. Also there is a queue feature that allows you to separate your tickets further and work through them efficiently. I love TeamSupport, and could not imagine doing business without it.

Crystal Saunders
eRecording Partners

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