Customer first, not ticket first. Our B2B customer service software ensures help desks build stronger customer relationships through a holistic view of the business, not just the ticket.
B2B customer support is all about understanding your customers. That means knowing who they are, what products they are using, what problems they are having, who's working on them, what successes they are having, and most importantly - their overall health with your business. TeamSupport customer support and help desk software was built from the ground up to bring support, product, engineering, sales, and anyone else in the business together and enable the entire "Team" to help ensure your customers are happy, renewing, and growing with you.
Happy customers equals more customers.
B2B customer support is all about understanding your customers. That means knowing who they are, what products they are using, what problems they are having, who's working on them, what successes they are having, and most importantly - their overall health with your business. TeamSupport customer support and help desk software was built from the ground up to bring support, product, engineering, sales, and anyone else in the business together and enable the entire "Team" to help ensure your customers are happy, renewing, and growing with you.
Happy customers equals more customers.
Reactive support is not good enough. Your business needs to know churn risk before it becomes risk, so that your teams can collaborate and swarm around the issues and get them resolved quickly. Our powerful Customer Distress Index (CDITM) helps you truly understand your customers based on their engagements so that you can decrease churn and and increase retention and expansion.
Your customer's health is YOUR health.
Customer support does not stop with the support team. Having the ability to exchange customer issue context with engineering, sales, success and product teams enables everyone to swarm around the customer and help provide the best customer experience possible. TeamSupport integrates with the solutions you already use to optimize workflows and minimize headaches.
Break down your teams' silos and deliver unified customer experiences that guarantees your help desk support solves issues faster and smarter - together.
While TeamSupport can integrate with Microsoft Teams and Slack, we also offer a built-in "Watercooler" and Chat so that non-ticket chatter is tied back to the customer, contact, product and team records in order to create a fully holistic and relevant view of your internal conversations in one place.
Unlike other solutions, TeamSupport includes a Product Database that allows customer and product records to be associated and be tracked, including at the ticket level. Your support, engineering, QA and product teams will better understand the customer base and the engagements around bugs, features, issues and more as it pertains to the product.
Our support ticketing tools allow you to automate repetitive processes, so your help desk agents can focus on resolving sophisticated issues and building strong customer relationships.
Interested in seeing what TeamSupport can do for you? Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.
