Intercom-alternative
TEAMSUPPORT VS. INTERCOM

An Intercom alternative designed for B2B customer support

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Looking for Intercom alternatives? TeamSupport help desk software is a better B2B ticketing system

Cost
Ease of doing business
Is the product headed in the right direction?
Customer and contacts database
User base
Average contract term
Quality of support
Ticket creation user experience
Customization
SLA management?
Product and version tracking?
Reporting
Dashboards
Email to case
Response automation
Customer portal
Private cloud option?
TeamSupport
Cost
$65 per user/month
Ease of doing business
94%
Is the product headed in the right direction?
92% yes
Customer and contacts database
88%
User base
Mostly mid-market and enterprise
Average contract term
10 months
Quality of support
90%
Ticket creation user experience
91%
Customization
87%
SLA management?
86%
Product and version tracking?
88%
Reporting
85%
Dashboards
88%
Email to case
90%
Response automation
87%
Customer portal
88%
Private cloud option?
Yes
Intercom
Cost
$153 per user/month
Ease of doing business
91%
Is the product headed in the right direction?
89% yes
Customer and contacts database
85%
User base
Mostly small business
Average contract term
4 months
Quality of support
89%
Ticket creation user experience
88%
Customization
83%
SLA management?
None reported
Product and version tracking?
None reported
Reporting
81%
Dashboards
82%
Email to case
88%
Response automation
85%
Customer portal
None reported
Private cloud option?
No
All satisfaction statistics based on user ratings from G2 Grid® Report for Help Desk | Fall 2019
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Do your research.

The G2 Grid® Report for Help Desk compares popular help desk and customer support software options based on real user reviews. Take a look and see how TeamSupport stacks up to the competition.

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Love how easy it is for our customers to open tickets and for us to keep them in the loop. TeamSupport makes it very easy for me to do that.

Rick Dutra
Comstar Technologies

TeamSupport has really helped us manage the ticketing process with a focus on customer service. The Customer Distress Index has allowed us to see at risk clients.

Vince Gajewski
ProfitSword

TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller
Jackrabbit Technologies
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See why TeamSupport is a better-rated B2B help desk alternative to Intercom.

Sign up for a personalized demo and experience TeamSupport: help desk software built for B2B customer service.

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