Customer support@2x Customer support@2x-mobile

TeamSupport Help Desk Software + Microsoft Team Foundation Server / Visual Studio Team Services

Microsoft_VisualStudio_TFS

TeamSupport customer support software integrates with Microsoft Visual Studio Team Services (VSTS) and Team Foundation Server (TFS) project management software. Our native integration with VSTS/TFS helps improve communication and collaboration between teams for faster issue resolution.
 
It only takes a minute to integrate with MS Team Foundation Server/Visual Studio Team Services, so if you're using it to keep track of bugs or projects you can quickly and easily start syncing information and updates between the two systems.

Team Foundation Server (TFS) is an integrated server suite of developer tools for professional teams. Visual Studio Team Services (VSTS) is the cloud version of TFS.

TeamSupport makes managing service tickets a breeze.

Terry Brailsford
Automation Engineering
TFS integration
TFS integration

How It Works

  • TeamSupport help desk tickets can be synced with new or existing TFS/VSTS work items
  • Any change made in the status, type or any of the fields listed in the custom mappings in the TFS issue will be synced to all of the TeamSupport tickets linked with it
  • TFS/VSTS info will be visible on the TeamSupport Product Page and Ticket Page
  • You can create or update an issue from the Ticket Page in TeamSupport
  • Updating TeamSupport with changes in TFS/VSTS ticket can be done using the API and custom development
  • TFS/VSTS data will show on the TeamSupport Product page and Ticket page
  • TFS/VSTS errors will be logged in the Ticket History

How to integrate with TFS/Visual Studio Teams

  1. Set up your integration in the TeamSupport Integrations panel in your Admin platform
  2. Choose your instance - Team Foundation Services (TFS) for installed version, or Visual Studio Team Services for the cloud version
  3. Input your TFS Instance Name, Host Name, User Name, Password, and Default Project Key
  4. Input your TFS API Token from TFS
  5. Choose your update settings
  6. Click "synchronization active" and you're ready to roll!

Key features

  • Integrate with either the Installed (TFS) or Cloud (Visual Studio Team) version
  • Support for Custom Fields
  • Link multiple tickets in TeamSupport to a Work Item in TFS
  • Public actions created in the TeamSupport ticket will be created in the linked TFS Work Item
  • Public comments in TFS will also be created in the related TeamSupport ticket
  • Sync Ticket Title, Status, Type, Tags, Severity, Description, and Product (Project)
  • You choose which action types will push to TFS/VSTS as comments

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