Link your support email address with TeamSupport and let our B2B customer support solution take charge. Use the conversation feature in the main interface to talk to your customers and stop using your inbox as a ticket management system!
TeamSupport lets you set up very simple rules to remind an agent to follow up, or even to remind a customer when a ticket is pending their reply. Tickets can easily be routed, escalated, or closed with completely customizable and flexible rules.
Every customer support team is different, so should their ticket management pages! Easily move and hide fields on your custom ticket management page with easy drag and drop functionality. You decide what fields are visible and where they reside on the ticket forms.
TeamSupport’s suggested solutions feature searches the text of ticket actions and matches it to existing knowledge base articles. Agents can preview articles, insert them into tickets, or insert direct links. A huge time saver for support agents and customer issues are resolved more quickly.