VideoView™ lets agents make a video recording using their webcam to show features of technical products, or what steps to take to resolve an issue. The best part? Your customers can do this too! So instead of trying to explain a complicated issue via email, they can record the issue first-hand and send the video within their ticket.
VideoView™ also provides an opportunity to create a more personal connection between your agents and your customers - you could even send a nice welcome video to new customers!