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TeamSupport News

TeamSupport Launches New Service Level Agreements (SLAs)

New Features Based on User Feedback Make Industry-Leading SLA Function Better Than Ever

TeamSupport, a top B2B help desk and customer support software solutions company, today announced the launch of their new and improved service level agreements (SLAs) feature, further improving thier best in class SLA functionality. The new functionality is based on customer feedback and designed to make the process of managing various SLA contracts easier, including ones with local time zone provisions.

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TeamSupport Named Best Help Desk Software for 2017 on G2 Crowd

TeamSupport’s B2B help desk software has been named in G2 Crowd's “Best Software for Customer Service Teams | 2017"

TeamSupport.com, one of the customer service industry’s top B2B customer support software apps, has been awarded Help Desk "Best Software 2017" for customer service professionals by G2 Crowd, the trusted source for business software reviews and ratings.

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TeamSupport Adds Customer Families and ScreenView™ Recording Features

New Release Adds Customer Families to Manage Support For Complex Companies and Enables WebRTC-based Screen Recording

TeamSupport, a top B2B help desk and customer support software solution, is pleased to announce their most recent product release, which brings enhanced functionality to the company’s award-winning application. The release includes Customer FamiliesTM, the newest member of the relational features suite, which enables more effective management of complex customer relationships. It also includes an update to TeamSupport’s proprietary ScreenViewTM screen recording feature, which is enhanced through use of Web Real-Time Communication (WebRTC) technology.

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TeamSupport a Proud Sponsor of the 2016 Joint Service Symposium

TeamSupport, the leading provider of B2B customer support software, is proud to announce their sponsorship of the 2016 Joint Service Symposium.

The Joint Service Symposium is a customer service conference co-hosted by the Association of Support Professionals (ASP), the National Association of Service Managers, and the Society of Service Executives. The event is held in the Chicago area each year, and TeamSupport is proud to be sponsoring this year's event.

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TeamSupport Named a Top Rated Help Desk Platform by Software Users on TrustRadius

*Ranking Based on 290+ in-depth reviews and user ratings

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TeamSupport Adds VideoView™ Video Recording Feature to SupportView™ Suite

New Feature Makes It Simple to Embed Webcam Video Directly into Support Tickets

TeamSupport today announced the release of VideoView, a video recording feature that makes it easier for support teams and customers to communicate about support issues by using full motion video and audio to describe the issue. Rather than writing a long, involved narrative that describes the problem, customers can record a video using their webcam and insert it into the ticket. Agents can use the same function to reply with a video that shows the customer how to solve the issue.

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TeamSupport Integrates with RingCentral

DALLAS, TX - October 1, 2015 - TeamSupport.com, one of the industry's top B2B customer service software solutions, today announced an integration with RingCentral, Inc. (NYSE:RNG), a leading provider of cloud business communication solutions. The integration will merge TeamSupport customer support software with RingCentral’s extensive suite of business communication services.

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TeamSupport Launches Groundbreaking Private Cloud Solution, a First in SaaS Customer Support

Integration with the Popular Inbound Sales and Marketing Software Makes Total Customer Relationship Management Simpler

TeamSupport.com, one of the industry's top B2B customer service software solutions, today announced the launch of a private cloud solution, the first of its kind in the customer support Software-as-a-Service (SaaS) sector. While the company’s standard cloud applications are incredibly secure, the TeamSupport private cloud solution gives customers who are looking for a private cloud option a way to meet regulatory or policy requirements while providing powerful collaboration tools designed for the B2B space.

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TeamSupport Integrates with HubSpot to Seamlessly Connect Support, Marketing and Sales Data

Integration with the Popular Inbound Sales and Marketing Software Makes Total Customer Relationship Management Simpler

TeamSupport, one of the industry’s top B2B help desk and customer service software solutions, today announced the integration of the TeamSupport platform with the CRM platform in HubSpot, a popular inbound sales and marketing software. The integration of data from customer support, marketing and sales eliminates the need for time-consuming, error-prone manual data entry and enables businesses to manage relationships with individual contacts and customer companies much more efficiently and effectively.

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TeamSupport’s Customer Insights Help Support Agents Connect with Customers

The Ability to “Put a Face with a Name” Enhances Relationships

TeamSupport, creators of innovative B2B customer support software, today announced the release of a new feature, Customer Insights, that helps support agents form closer connections with customers. Customer Insights automatically adds contact and company data from publicly accessible sources like LinkedIn and business websites, giving agents a more complete picture of their customers.

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