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TeamSupport News

TeamSupport Named a Leader in the G2 Crowd Grid® for Help Desk Fall 2017

TeamSupport, one of the industry’s top B2B customer support software apps, has been named a "Leader" among the best help desk software solutions by G2 Crowd, a trusted site for business software reviews.

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TeamSupport #6 in Help Desk & Ticketing Software

The TeamSupport B2B help desk and ticketing software is pleased to be listed among the top 10 software solutions in the Q3 2017 ranking from GetApp. As a trusted Gartner company, GetApp serves as an ecosystem of user-generated and editorial reviews of software and apps for businesses.

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TeamSupport Slack Integration Simplifies Team Collaboration

TeamSupport help desk software users can easily post messages to Slack Channels and integrate with ticket automation!

TeamSupport business to business (B2B) help desk and customer support software is pleased to announce the launch of a new integration that makes it easy to post TeamSupport messages on Slack. With about five million daily users, Slack is the most popular team communication tool in the technology sector. TeamSupport’s integration with Slack makes it simple for Slack users who rely on TeamSupport's help desk ticketing system to keep track of all their work communication on a single platform.

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Customer Chat Modernizes and Personalizes B2B Customer Support

New Features Make It Easier Than Ever to Engage Customers with Video, Audio, Screen Share, and More!

TeamSupport business (B2B) help desk and customer support software today announced the launch of a major enhancement to their built-in customer chat functionality. Containing several advanced features, the update simplifies and modernizes chat support with new in-chat webcam, audio, screen share, image pasting, and file attachment functionality. The update also provides a direct link to TeamSupport’s built-in Knowledge Base to make finding answers even easier.

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TeamSupport Launches New Service Level Agreements (SLAs)

New Features Based on User Feedback Make Industry-Leading SLA Function Better Than Ever

TeamSupport, a top B2B help desk and customer support software solutions company, today announced the launch of their new and improved service level agreements (SLAs) feature, further improving thier best in class SLA functionality. The new functionality is based on customer feedback and designed to make the process of managing various SLA contracts easier, including ones with local time zone provisions.

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TeamSupport Named Best Help Desk Software for 2017 on G2 Crowd

TeamSupport’s B2B help desk software has been named in G2 Crowd's “Best Software for Customer Service Teams | 2017"

TeamSupport.com, one of the customer service industry’s top B2B customer support software apps, has been awarded Help Desk "Best Software 2017" for customer service professionals by G2 Crowd, the trusted source for business software reviews and ratings.

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TeamSupport Adds Customer Families and ScreenView™ Recording

New Release Adds Customer Families to Manage Support For Complex Companies and Enables WebRTC-based Screen Recording

TeamSupport, a top B2B help desk and customer support software solution, is pleased to announce their most recent product release, which brings enhanced functionality to the company’s award-winning application. The release includes Customer FamiliesTM, the newest member of the relational features suite, which enables more effective management of complex customer relationships. It also includes an update to TeamSupport’s proprietary ScreenViewTM screen recording feature, which is enhanced through use of Web Real-Time Communication (WebRTC) technology.

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TeamSupport a Proud Sponsor of the 2016 Joint Service Symposium

TeamSupport, the leading provider of B2B customer support software, is proud to announce their sponsorship of the 2016 Joint Service Symposium.

The Joint Service Symposium is a customer service conference co-hosted by the Association of Support Professionals (ASP), the National Association of Service Managers, and the Society of Service Executives. The event is held in the Chicago area each year, and TeamSupport is proud to be sponsoring this year's event.

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TeamSupport Named Top Rated Help Desk Platform by Software Users

*Ranking Based on 290+ in-depth reviews and user ratings

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TeamSupport Adds VideoView™ Video Recording to Support Suite

New Feature Makes It Simple to Embed Webcam Video Directly into Support Tickets

TeamSupport today announced the release of VideoView, a video recording feature that makes it easier for support teams and customers to communicate about support issues by using full motion video and audio to describe the issue. Rather than writing a long, involved narrative that describes the problem, customers can record a video using their webcam and insert it into the ticket. Agents can use the same function to reply with a video that shows the customer how to solve the issue.

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