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TeamSupport News

G2 Crowd Recognizes TeamSupport in Customer Self-Service and Help Desk Grid® Reports Spring 2018

TeamSupport Named a Leader in the Grid® Reports for Help Desk and Customer Self-Service by Real Users on G2 Crowd!

TeamSupport business to business (B2B) help desk and customer support software has been identified as a Leader in the Grid® Report for both Help Desk and Customer Self-Service Spring 2018, based on its high levels of customer satisfaction and likeliness to recommend ratings from real users on G2 Crowd, the world’s leading business solutions review website.

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TeamSupport - Best Software Companies 2018 | G2 Crowd

At TeamSupport, our best indication of success is the happiness of our customers. Today, we are excited to announce that we have been recognized by G2 Crowd as one of the top 100 on their Best Software Companies 2018 list. The list recognizes the top 100 software companies based on real customer reviews in 2017, and we are really proud to be included! On G2 Crowd, business software users write detailed reviews of their experiences with the software tools they use professionally. Only companies who received at least 100 reviews in 2017 are elibible to qualify for inclusion on the Best Software Companies 2018 list, and thanks to our awesome customers we made it! This recognition by our users is incredible, and something we’re extremely proud of and thankful for. To the customers that have reviewed us on G2 Crowd, thank you! We appreciate your feedback and will continue working to exceed your expectations.

"We are honored to be included in the top 100 G2 Crowd's Best Software Companies 2018," says TeamSupport CEO Robert C. Johnson. "This recognition is especially important because it's based entirely on customer feedback and tells us that we're doing right by our users, which is always our goal."

Companies were scored based on an algorithm using many of the same factors included in G2 Crowd’s Grid®, but weighted differently to reflect vendors’ success over the past year. “We are excited to release this year’s Best Software Companies list and recognize brands who are clearly providing a high quality product for their customers,” said Tim Handorf, co-founder and CEO of G2 Crowd. “We built G2 Crowd to empower users with the ability to transparently help one another find the software solutions that best fit their needs. This list recognizes the voice of those users and they are telling us that these companies have designed great products that are meeting the needs of their customers.”

Best Software Companies 2018 | G2 Crowd was also segmented into three lists for small-business, mid-market, and enterprise software companies. TeamSupport is proud to also be featured in the top 50 Best Small-Business Software Companies 2018 by G2 Crowd. 

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TeamSupport Named 2017 Appealie Awards Winner in Overall SaaS Category

APPEALIE has announced the winners of their 2017 SaaS Awards and TeamSupport is honored to be chosen in the Overall SaaS category along with giants like Salesforce and Slack.  

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TeamSupport ServiceNow Integration Streamlines Support

Integration Allows Agents to Create and Update Internal Incidents in TeamSupport help desk software with a Single Click

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TeamSupport Named A Top Help Desk and IT Ticketing System by G2 Crowd

TeamSupport has been identified as one of the highest rated IT ticketing and help desk tools by G2 Crowd, based on its high levels of customer satisfaction and likeliness to recommend ratings from real G2 Crowd users.

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TeamSupport Named a Leader in the G2 Crowd Grid® for Help Desk Fall 2017

TeamSupport, one of the industry’s top B2B customer support software apps, has been named a "Leader" among the best help desk software solutions by G2 Crowd, a trusted site for business software reviews.

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TeamSupport #6 in Help Desk & Ticketing Software

The TeamSupport B2B help desk and ticketing software is pleased to be listed among the top 10 software solutions in the Q3 2017 ranking from GetApp. As a trusted Gartner company, GetApp serves as an ecosystem of user-generated and editorial reviews of software and apps for businesses.

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TeamSupport Slack Integration Simplifies Team Collaboration

TeamSupport help desk software users can easily post messages to Slack Channels and integrate with ticket automation!

TeamSupport business to business (B2B) help desk and customer support software is pleased to announce the launch of a new integration that makes it easy to post TeamSupport messages on Slack. With about five million daily users, Slack is the most popular team communication tool in the technology sector. TeamSupport’s integration with Slack makes it simple for Slack users who rely on TeamSupport's help desk ticketing system to keep track of all their work communication on a single platform.

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Live Chat Customer Service Enhances B2B Customer Support

New Features Make It Easier Than Ever to Engage Customers with Video, Audio, Screen Share, and More!

TeamSupport business (B2B) help desk and customer support software today announced the launch of a major enhancement to their built-in customer chat functionality. Containing several advanced features, the update simplifies and modernizes chat support with new in-chat webcam, audio, screen share, image pasting, and file attachment functionality. The update also provides a direct link to TeamSupport’s built-in Knowledge Base to make finding answers even easier.

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TeamSupport Launches New Service Level Agreements (SLAs)

New Features Based on User Feedback Make Industry-Leading SLA Function Better Than Ever

TeamSupport, a top B2B help desk and customer support software solutions company, today announced the launch of their new and improved service level agreements (SLAs) feature, further improving thier best in class SLA functionality. The new functionality is based on customer feedback and designed to make the process of managing various SLA contracts easier, including ones with local time zone provisions.

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