Published: July 28, 2015

Customer Insights Help Support Agents Connect with Customers

The Ability to “Put a Face with a Name” Enhances Relationships

TeamSupport, creators of innovative B2B customer support software, today announced the release of a new feature, Customer Insights, that helps support agents form closer connections with customers. Customer Insights automatically adds contact and company data from publicly accessible sources like LinkedIn and business websites, giving agents a more complete picture of their customers.

“Business success is all about building strong relationships, and it helps people connect when they can put a face with a name,” said Robert C. Johnson, CEO of TeamSupport. “Customer Insights helps support agents get to know their customers better and form closer relationships by pulling publicly available photos and information into the customer database. It helps agents get a better sense of the person on the other end of the line.”

Customer Insights automatically adds the photo and profile by using the contact’s LinkedIn profile and incorporates company information such as company logos and business descriptions from the business website. It instantly delivers more information about the customer and contact to agents to help them connect. TeamSupport is designed to help B2B companies manage relationships with individual contacts as well as the overall customer relationship, and Customer Insights delivers information on both individual contacts and businesses to deliver more insight to support agents.

In an economy where the ability to consistently deliver an excellent customer experience is a key success factor, Customer Insights can provide a competitive edge. Learn more about TeamSupport’s unique support software at


Published : July 28, 2015

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