Integration with the Popular Inbound Sales and Marketing Software Makes Total Customer Relationship Management Simpler
TeamSupport, one of the industry’s top B2B help desk and customer service software solutions, today announced the integration of the TeamSupport platform with the CRM platform in HubSpot, a popular inbound sales and marketing software. The integration of data from customer support, marketing and sales eliminates the need for time-consuming, error-prone manual data entry and enables businesses to manage relationships with individual contacts and customer companies much more efficiently and effectively.
The integration enables HubSpot users to designate a company as a customer, and have key data such as company and contact information automatically and seamlessly flow into TeamSupport. The information is also kept current as users make subsequent changes. Essential data including names, contact info, and more are automatically synched from HubSpot to TeamSupport to provide the most up-to-date information available.
When customer companies are linked with HubSpot, a ticket created in TeamSupport triggers automatic posting of case information in the HubSpot record, along with a connection to TeamSupport so that HubSpot users can drill down for additional information about the issue. This bi-directional integrations allows companies to be more aware of open customer support issues and better manage customer relationships. The integration of customer support, marketing and sales data provides users with a more holistic view of the overall customer relationship and maximizes opportunities to deliver a great customer experience.
“HubSpot is growing rapidly because it’s a great platform for handling inbound marketing and sales activities,” said Robert C. Johnson, CEO of TeamSupport. “This integration adds depth to both the HubSpot and TeamSupport platforms, allowing support agents to have access to current company and contact data and giving marketing and sales teams a broader context to handle relationships more effectively. We’re excited to work with HubSpot to provide even more powerful solutions for our mutual customers.”
TeamSupport helps customer support teams collaborate with colleagues to resolve open tickets more quickly while effectively managing the entire B2B customer relationship. Learn more about TeamSupport’s unique support software at www.teamsupport.com.