TeamSupport, one of the industry’s top B2B customer support software apps, has been named a "Leader" among the best help desk software solutions by G2 Crowd, a trusted site for business software reviews.
G2 Crowd rates help desk products algorithmically based on data sourced from product reviews shared by G2 Crowd users and other online data sources. The Grid® from G2 Crowd scores products and vendors based on reviews gathered from their user community, in combination with aggregate data collected from online sources and social networks.
“TeamSupport has been identified as a Leader in our Fall 2017 Help Desk Grid Report, based on their large market presence and high levels of customer satisfaction,” said Kara Kennedy, research manager, G2 Crowd. “TeamSupport’s satisfaction ratings were highlighted by ‘quality of support’, ‘ease of use’, ‘ease of admin’, ‘ease of doing business with’, and ‘ease of setup’. Additionally, 95 percent of users rated the product four out of five stars or better.”
Satisfaction ratings are calculated by a unique algorithm that considers customer satisfaction with product features, quantity and quality of reviews, and customer satisfaction with admin-specific product attributes. A Net Promoter Score (NPS) based on ratings from real users is also factored into these ratings. Market presence scores are determined by considering product and vendor market presence based on the number of product reviews, size of company, employee satisfaction, and social impact.
"It is a huge honor for TeamSupport to be recognized in the Leaders quadrant," says TeamSupport CEO Robert C. Johnson, "We have worked with G2 Crowd for many years and appreciate their vendor-neutral approach to software comparison. We strive to provide a quality help desk software for B2B companies while providing exceptional customer support ourselves. Our inclusion in the Leader quadrant, thanks to our strong market presence and exceptional customer satisfaction, shows that we're on the right track and we intend to continue doing so!"
The full Grid® report lists data and rankings for all included help desk software products, and is available for download here.
Designed by B2B support professionals especially for organizations that provide external customer support, TeamSupport offers an array of tools that make it easy for teams to work together, share information, and access their collective knowledge to solve customer challenges. TeamSupport’s solution makes it simpler for support agents to resolve individual tickets while managing the overall customer relationship. Find out more at www.teamsupport.com.