TeamSupport Named Best Help Desk Software for 2017 on G2 Crowd
TeamSupport’s B2B help desk software has been named in G2 Crowd's “Best Software for Customer Service Teams | 2017"
TeamSupport.com, one of the customer service industry’s top B2B customer support software apps, has been awarded Help Desk "Best Software 2017" for customer service professionals by G2 Crowd, the trusted source for business software reviews and ratings.
G2 Crowd’s "Best of 2017" software lists are based on real user reviews from customer support professionals and use G2 Crowd’s unique algorithm to determine which software products may be useful for software users in a number of professions.
The algorithm factors in 3 indicators of satisfaction including ease of use, quality of support, and ability to meet requirements. Scores were compiled from data collected between Jan. 1 and Dec. 31, 2016.
TeamSupport is a SaaS customer support software that provides an omnichannel customer support system including integrated chat, collaboration, and automation tools, making it highly cost-effective and flexible. The customer service software suite is designed for business to business (B2B) software and technology companies, and helps support teams communicate, collaborate, and serve customers better and more efficiently.
“TeamSupport has always been focused on the customer first,” said Robert C. Johnson, CEO of TeamSupport. “Being recognized as a best help desk software for customer service teams by G2 Crowd is a true honor - it shows we continue to provide exceptional value for our customers which is why TeamSupport is a trusted partner for B2B help desk teams.”
Notes one customer in a recent TeamSupport review: “The user interface is very easy to understand and simple to use. The portal is very customizable which is nice for us perfectionists. I've been able to tweak each page with ease so my portal fits my exact needs. I've received positive feedback from both users and admins.”
TeamSupport is an easy-to-use, omnichannel help desk software that can be fully customized to meet the unique needs of any business. Customer support teams benefit from its many powerful agent tools, including:
Integrated screen and video recordings. Both customers and support reps can record issues and solutions using audio, video, or screen shots and embed the screen recording directly into a help ticket for faster resolution.
Ticket automation. Customer service teams can create rules to automatically route or escalate tickets by type, customer, or keyword.