TeamSupport.com (http://www.TeamSupport.com) â€“ the trend-setting developer of SaaS-based customer service and help desk tools â€“ announced the successful deployment of the company's flagship Enterprise Edition by DG FastChannelÂ®, Inc. (NASDAQ: DGIT), a leading provider of digital media services to the broadcast, entertainment and advertising industries.
Ranked among the top 20 in this year's Fortune Small Business list of 100 Fastest Growing Small Public Companies, Irving, Texas based DG FastChannel utilizes satellite and broadband technologies to deliver more than seven million commercial spots a year to more than 4,300 television and 10,000 radio stations. They are also a leading provider of Internet-based online marketing and advertising solutions.
"We're integrating TeamSupport into our workflow system-wide â€“ some 200 user licenses spread among 15 major market office locations," said Steven W. Brown, senior vice president, global support. "They made short work of importing essential data from our CRM system and gave us new tools to track and manage our systems at customer facilities. TeamSupport will help improve communication between our teams and with valued clients as our business continues to grow."
"We are extremely pleased to add DG FastChannel to our growing user base," said Robert C. Johnson, president of TeamSupport parent Muroc Systems. "As 'outside-the-box' companies, we share a common interest in applying technology solutions to streamline processes and improve the customer experience."
Used by client support and corporate help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to an enterprise-wide customer support and product defect tracking system.
TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based Muroc systems, Inc. (www.MurocSystems.com), a holding company focused on developing productivity enhancing
software products delivered via the Software-as-a-Service (SaaS) model.