TeamSupport.com Among the Best Helpdesk Software on G2 Crowd Software Review Site
TeamSupport’s B2B customer support software named a “High Performer” based on high customer satisfaction scores
DALLAS (January 15, 2013)—TeamSupport.com, one of the industry’s top B2B customer support software apps, has been ranked among the best help desk software solutions by G2 Crowd, the trusted site for business software reviews.
The rankings are based on more than 200 user reviews from customer support professionals and displayed on G2 Crowd’s first-ever Grid℠ for Helpdesk for Customer Support, which charts best-of-breed help desk software by scale and satisfaction. The Grid℠ helps buyers find platforms that match the specific needs, size and budget of their respective organizations. Satisfaction rankings are generated from a 60-question user review and scale is calculated by vendor size, market share and social impact. Accordingly, each ranked software solution is categorized as Leader, High Performer, Contender or Niche.
TeamSupport earned “High Performer” status based on high customer satisfaction scores—the highest of all software being ranked. Its customer satisfaction ranking of 96 eclipsed the other vendors on the grid, and TeamSupport also had the highest scores in many other categories, including “Likely to Recommend” (94) and “Product headed in the right direction” (100). In addition, TeamSupport’s Net Promoter Score (a measure of the loyalty of a firm’s customer relationships) was the highest by a wide margin. The full Grid℠ report lists data and rankings for all products and is available for download here.
TeamSupport is a Cloud-based enterprise trouble ticketing software that replaces the need for other independent systems, making it highly cost-effective and flexible. The SaaS-based customer service software suite helps support teams communicate, collaborate and serve customers better.
“We are delighted to be included in G2 Crowd’s elite rankings of the top help desk software this year,” said Robert C. Johnson, CEO of TeamSupport. “G2 Crowd is a leading crowd review site for business and enterprise services and software. Their data comes directly from the users of the software, and their selection of TeamSupport among the industry’s best affirms all the hard work we do to develop superior help desk software.”
TeamSupport may be configured to meet the unique needs of any help desk. Customer support teams benefit from its many powerful agent tools, including:
Integrated screen recordings. Customers can record their issues using audio, video or screen shots and embed the screen recording directly into a help ticket for faster resolution.
Mobile agent tools. TeamSupport’s easy-to-use mobile version allows customer support professionals to respond to customers, even when they are on the go.
Ticket automation. Customer service teams can create rules to route or escalate tickets by type, customer or keyword.
Dashboard view. This high-level dashboard view provides important information at a glance so customer data is easily accessible to customer support agents. The view is completely customizable to each agent.
Powerful search. Agents find information quickly with TeamSupport’s powerful search tools, whether viewing past interactions or drawing on knowledge from the team.
Adds Brad Rosen, director of community management at G2 Crowd: “Help desk vendors like TeamSupport are responding to trends in purchasing and support by adding new functionality including self-service capabilities, automated responses and social integration. In-depth reviews from users of these products combined with social data on the vendors can help customer support teams choose a product that delivers the features they need to provide the best service.”
About TeamSupport TeamSupport.com, based in Dallas, Texas, is one of the industry’s top Web-based help desk and service desk applications built specifically for customer-facing support. Created by a team of veteran software company and customer support executives, TeamSupport has won many industry awards and is a trusted software provider to prominent business clients around the globe. Learn more about why TeamSupport is one of the best help desk software solutions today by visiting www.TeamSupport.com.
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