TeamSupport, one of the industry’s top customer support software solutions, is selected as a finalist in the Collaborative Solution-New Version category
TeamSupport.com, one of the best help desk software systems on the market, has been selected as a finalist in the 2014 Stevie Awards for Sales & Customer Service in the Collaborative Solution-New Version category. The Stevie Awards for Sales & Customer Service recognize the achievement of sales, business development, customer service and call/contact center professionals worldwide.
Final winners of the 8th annual Stevie Awards for Sales & Customer Service will be announced at the awards gala held at the Bellagio Hotel in Las Vegas on February 21, 2014.
“In a record-breaking year for nominations, the judges saw extraordinary quality in the achievements portrayed in these Finalist nominations,” said Michael Gallagher, president and founder of the Stevie Awards. “The final judges should enjoy reading and evaluating such a treasure trove of excellent work.”
TeamSupport.com is a SaaS-based customer support suite that helps companies solve customer issues by focusing on communication, collaboration, and knowledge sharing between internal support team members and other constituents within the company.
“We are honored to be named one of the Stevie Awards finalists and to be recognized among the top customer service software solutions in the industry,” said Robert C. Johnson, CEO of TeamSupport. “In today’s competitive economy, TeamSupport believes every customer counts. We’ve made it our mission to develop collaborative customer support software that provides a holistic view of the customer, allowing help desk users to get to the root of the problem while dramatically enhancing customer satisfaction.”
Some of TeamSupport’s most acclaimed features include:
- Screen recording. Customers can record short videos of their issues (including voice commentary, if desired) to share with customer support representatives. This feature allows customer support representatives to see issues in “real time,” as the customer sees them.
- Ticket integration. Whether a customer contacts customer support via telephone, e-mail, chat or social media, TeamSupport assigns each inbound request to a help ticket and keeps all customer communications centralized so nothing falls through the cracks.
- WaterCooler. This internal social media tool encourages communication and conversation among a team to help solve customer issues.
- Ticket automation. Customer support teams can set specific rules so that tickets with certain criteria are treated in certain ways. For example: A customer using the word “angry” is automatically escalated.
Learn more about why TeamSupport is one of the best help desk software solutions on the market by visiting www.TeamSupport.com.
TeamSupport.com, based in Dallas, Texas, is a cloud-based help desk and customer service application built specifically for customer-facing support. Designed by a team of veteran software company executives, TeamSupport has won many awards and is a trusted service desk software provider to prominent business clients around the globe.
About Stevie Awards Program
The Stevie Awards have become one of the world’s most coveted awards. With more than 100 categories in Sales & Customer Service, the Stevie Awards honors the achievements of sales, business development, customer service and call/contact center professionals worldwide. Several hundred executives from around the globe judge the awards each year.