TeamSupport's CEO Robert C. Johnson is extremely proud of this accomplishment, noting: "At TeamSupport we pride ourselves on providing an exceptional customer experience which is why we built our help desk software in the first place. Earning a spot as a Best Overall SaaS company in the APPEALIE awards means a lot because it's based on input from our own customers.”
Winners were selected by a judging panel of customer success experts from Chargebee, MeetEdgar, ProsperWorks, and Reply based on data including Net Promoter Scores™ and customer survey responses, as well as nominee-supplied documentation for their best customer success stories and outcomes.
“Winning in today’s SaaS marketplace requires customer-obsessed teams and products that consistently deliver business value and help their users succeed,” commented Matt Harney, Founder of APPEALIE. “Our focus on customer data, real-life success stories, and client input created a democratic process where entrants wereevaluated not on the size of their user base – but on customer delight.”
“We arrived at a diverse and deserving set of winners, ranging from 6 large, publicly listed SaaS companies - like Salesforce and ServiceNow - to some of the most prominent privately held software platforms - like DocuSign, Intercom and Slack - to hyper-growth stage apps - like CallRail, ChurnZero, MindTickle, monday.com, and TeamSupport.”
APPEALIE hosts a SaaS Awards program with winning apps selected on the basis of customer feedback and data. Each competition consists of four categories - Overall SaaS, SaaS Customer Success, iOS Mobile SaaS App, and Android Mobile SaaS App - and is judged by a panel of software experts.