Integration with the Popular Inbound Sales and Marketing Software Makes Total Customer Relationship Management Simpler
TeamSupport.com, one of the industry's top B2B customer service software solutions, today announced the launch of a private cloud solution, the first of its kind in the customer support Software-as-a-Service (SaaS) sector. While the company’s standard cloud applications are incredibly secure, the TeamSupport private cloud solution gives customers who are looking for a private cloud option a way to meet regulatory or policy requirements while providing powerful collaboration tools designed for the B2B space.
“Industry experts affirm that the cloud is typically more secure than traditional IT solutions, but there is still real fear in the marketplace, usually attributable to loss of control,” said Robert C. Johnson, CEO of TeamSupport. “While there may not be a sound basis for most wariness about cloud-based applications, there is demand for a private cloud solution, even with companies whose leaders fully understand how secure cloud apps are, because their customers or other stakeholders demand a private cloud option. Now TeamSupport can meet that demand.”
TeamSupport provides the customer support SaaS sector’s only completely private solution. Hosted on a subscription basis via a dedicated server, TeamSupport’s private cloud solution delivers customized onboarding and training to get users past the learning curve quickly so that they can start improving customer satisfaction immediately. A dedicated support team provides specialized services to companies that use the private cloud and the customers they serve.
While all TeamSupport applications are delivered securely via an SSAE 16 -certified data center, the private cloud solution meets the unique needs of customers who require global hosting options, allowing clients to choose data center locations to satisfy regional security and performance requirements, or customers who require hosting in their own country for legal reasons.
“TeamSupport has always taken security seriously for every customer, and that hasn’t changed,” Johnson observed. “All of our customer service solutions are designed to uphold the highest security standards. But companies that need to address specific regulatory or policy standards that require a private cloud solution now have that option with the TeamSupport private cloud, along with the unique collaboration tools that make us the best in the industry.”
TeamSupport helps customer support teams collaborate with colleagues to resolve tickets quickly while effectively managing the entire B2B customer relationship. Find out more about TeamSupport’s unique support software at www.teamsupport.com. Learn more about the private cloud solution at www.teamsupport.com/customer-support-software-private-cloud.