DALLAS, TX - October 1, 2015 - TeamSupport.com, one of the industry's top B2B customer service software solutions, today announced an integration with RingCentral, Inc. (NYSE:RNG), a leading provider of cloud business communication solutions. The integration will merge TeamSupport customer support software with RingCentral’s extensive suite of business communication services.
As TeamSupport continues to improve the customer experience experience, increase workflow efficiency, and enable collaboration among teams the integration with RingCentral will offer additional data and insights, giving TeamSupport a leg up on competition within the helpdesk space. The integration instantly matches incoming calls to TeamSupport customer records so agents can receive calls directly into TeamSupport and instantly access key customer information for an insightful conversation.
“By integrating RingCentral’s cloud business communication solutions with TeamSupport customer support software, our customers can further improve workflow efficiency while providing better customer support,” said Robert Johnson, CEO of TeamSupport. “Our solution provides a wealth of information and powerful customer insights to business users, and the integration with RingCentral adds an additional communication channel for integrated support and improved efficiency, while also providing a more seamless customer experience.”
By integrating with RingCentral’s communications platform, TeamSupport will have access to a robust cloud business communication suite designed for today’s mobile and dispersed workforces. RingCentral keeps employees connected to customers and colleagues wherever they are, on a variety of business and personal devices, including smartphones, tablets, computers and desk phones. In early 2015, RingCentral launched an API developer platform to make it feasible for any business application to integrate with its powerful communication platform.
TeamSupport, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many industry awards, including recently being ranked to CRM Magazine’s elite list of 2014 Rising Stars recognizing the industry’s most innovative and growing CRM-related software solutions. Learn more about why TeamSupport is one of the best help desk software solutions today and the trusted customer support software provider to prominent business clients worldwide by visiting www.TeamSupport.com.