Published: June 21, 2017

TeamSupport Slack Integration Simplifies Team Collaboration

TeamSupport help desk software users can easily post messages to Slack Channels and integrate with ticket automation!

TeamSupport business to business (B2B) help desk and customer support software is pleased to announce the launch of a new integration that makes it easy to post TeamSupport messages on Slack. With about five million daily users, Slack is the most popular team communication tool in the technology sector. TeamSupport’s integration with Slack makes it simple for Slack users who rely on TeamSupport's help desk ticketing system to keep track of all their work communication on a single platform.

Slack helps users organize work conversation groups into team channels and integrates productivity apps like Google Drive, making Slack a popular workplace collaboration tool. And that’s why it makes sense for TeamSupport, a customer support solution that prioritizes collaboration, to integrate with Slack.

“We’re always looking for ways to improve our customers’ efficiency and workflow,” said Robert C. Johnson, CEO of TeamSupport. “Slack is a natural integration for us because it’s the #1 team communication tool in the technology space today, and TeamSupport of course has always been a collaborative support system. By integrating TeamSupport and Slack, support teams can share pertinent information faster and more efficiently.”

Slack_Integration.pngWith the new Slack integration, TeamSupport customers who use Slack can easily set up and configure an automated TeamSupport feed to any Slack channel, ensuring that their TeamSupport activities are stored on Slack. A “Post to Slack” option appears in the Ticket Automation function in TeamSupport to facilitate seamless data transfer. That way, Slack users can be notified in real-time when specified criteria are met, without having to leave the platform. For example, the integration can be very useful when an urgent ticket comes in, alerting the team if a ticket has gone stale. The function can also let users know when a positive or negative agent rating is received.

“Now support agents can use the top communication tool together with the industry’s best help desk and customer support software,” Johnson observed. “With TeamSupport’s Slack integration, the workflow between the two solutions is simple and intuitive, making teamwork a breeze.”

Designed by B2B support professionals especially for organizations that provide external customer support, TeamSupport offers an array of tools that make it easy for teams to work together, share information, and access their collective knowledge to solve customer challenges. TeamSupport’s solution makes it simpler for support agents to resolve individual tickets while managing the overall customer relationship. Find out more at

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Published : June 21, 2017

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