*Part of the 'Customer Support Technology for Customer Success' Series Co-Presented by TeamSupport and the Association of Support Professionals
Experienced managing nearly every aspect of customer-facing functions as well as tool-development and product QA testing, Ron is currently engaged in modernizing systems and practices for the Support Services organization at F5, including the core support platform, introducing next generation tools, and streamlining business practices.
A noted expert in IT Services, Support and Customer Success, Sweeny writes extensively about service industry trends and best practices and helps leading companies develop and execute service strategies that strengthen customer relationships and optimize financial performance. Sweeny was also key in establishing the research and consulting business unit for what is now the TSIA.
Robert C. Johnson is the co-founder and CEO of TeamSupport, a B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert was inspired to create TeamSupport to give support teams the tools and best practices to enhance customer loyalty and positively impact product sales.
With expertise in process design, designing support websites, soft skills training, and creating effective metrics and dashboards, Françoise has been a trusted consultant since 1998. An avid writer, she helps technology companies create and improve their customer success and support operations. She is also co-founder of ChurnSquad, a firm that helps technology vendors increase adoption, decrease churn, and maximize expansion revenue.