5 Tips for Modernizing Your Support Organization

Thursday, April 18, 2019 - 9am PST 




Join us as TeamSupport CEO Robert Johnson hosts this roundtable discussion with Ron Runyon of F5 Networks, Tom Sweeny of ServiceXRG, and Francoise Tourniaire, Customer Support Consultant, to explore how you can modernize your customer support organization today. 

*Part of the 'Customer Support Technology for Customer Success' Series Co-Presented by TeamSupport and the Association of Support Professionals

Save My Seat!

By clicking above you agree to our Terms of Service & Privacy Policy


Your contact information, including email, may be shared with the sponsors of this event for the purpose of following up on your interests.


This is the sixth monthly installment in our customer support webinar series co-presented by the Association of Support Professionals (ASP) and TeamSupport customer support software.

*If you can’t make it to the live session, please sign up and we’ll send you a recording of the event.


Ron Runyon - F5
Ron Runyon
VP Support Services, F5 Networks


Experienced managing nearly every aspect of customer-facing functions as well as tool-development and product QA testing, Ron is currently engaged in modernizing systems and practices for the Support Services organization at F5, including the core support platform, introducing next generation tools, and streamlining business practices. 


Tom Sweeny
Founder and CEO, ServiceXRG


A noted expert in IT Services, Support and Customer Success, Sweeny writes extensively about service industry trends and best practices and helps leading companies develop and execute service strategies that strengthen customer relationships and optimize financial performance. Sweeny was also key in establishing the research and consulting business unit for what is now the TSIA.

Robert C. Johnson
Robert C. Johnson
CEO, TeamSupport

Robert C. Johnson is the co-founder and CEO of TeamSupport, a B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert was inspired to create TeamSupport to give support teams the tools and best practices to enhance customer loyalty and positively impact product sales.

Francoise Tourniaire
Francoise Tourniaire
Founder, FT Works

With expertise in process design, designing support websites, soft skills training, and creating effective metrics and dashboards, Françoise has been a trusted consultant since 1998. An avid writer, she helps technology companies create and improve their customer success and support operations. She is also co-founder of ChurnSquad, a firm that helps technology vendors increase adoption, decrease churn, and maximize expansion revenue.