*Part of the 'Customer Support Technology for Customer Success' Series Co-Presented by TeamSupport and the Association of Support Professionals
Robert C. Johnson is the co-founder and CEO of TeamSupport, a B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert was inspired to create TeamSupport to give support teams the tools and best practices to enhance customer loyalty and positively impact product sales.
Thomas J. Sweeny is Founder and CEO of ServiceXRG. Mr. Sweeny is a noted expert in IT Services, Support and Customer Success. He publishes extensively about service industry trends and best practices and helps leading companies develop and execute service strategies that strengthen customer relationships and optimize financial performance. Prior to founding ServiceXRG in 2004 he held the position of Research Director with Gartner Group, and established the research and consulting business unit for what is now known as the TSIA