*Part of the 'Customer Support Technology for Customer Success' Series Co-Presented by TeamSupport and the Association of Support Professionals
Robert C. Johnson is the co-founder and CEO of TeamSupport, a B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert was inspired to create TeamSupport to give support teams the tools and best practices to enhance customer loyalty and positively impact product sales.
Lily Ryzebol is a technology leader with over 20 years of experience in product development, quality management and building strong client relationships. In Lily's current role as Watson in Support Offering Manager, she is setting the strategy for how IBM applies artificial intelligence technologies and cognitive computing to the business of technical support, as a key enabler of IBM Client Support Transformation.