Dan will share his unique insight into the differences between developing your own tools vs using an existing platform or packaged app.
*Part of the 'Customer Support Technology for Customer Success' Series Co-Presented by TeamSupport and the Association of Support Professionals
Robert C. Johnson is the co-founder and CEO of TeamSupport, a B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert was inspired to create TeamSupport to give support teams the tools and best practices to enhance customer loyalty and positively impact product sales.
Dan Nowitz is the Application Owner for Customer Success Operations (Data Science Lab) and Principal Technical Support Engineer at PTC. With a focus on exploring and designing solutions to enhance corporate operations and develop revenue streams through data mining and AI, Dan is an expert at realizing value through data science and predictive analytics. With over 10 years in data science and engineering, Dan provides unique insight into the benefits of developing your own tools for AI vs using a platform or packaged app.