Webinar:

Developing Your Own Advanced AI (Artificial Intelligence) Tools for Customer Support

Thursday, December 13, 2018 - 9am PST 

 

 

 

Join us as TeamSupport CEO Robert Johnson interviews two Global Support experts from Tableau Software about how to develop your own Artificial Intelligence tools for customer support! Special guests are Dave Jobling, Senior Program Manager, User Experience, and Birgit Hansen, Program Manager, Content & Knowledge. 

*Part of the 'Customer Support Technology for Customer Success' Series Co-Presented by TeamSupport and the Association of Support Professionals

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This is the second in a monthly series of support-related webinars co-presented by the Association of Support Professionals (ASP) and TeamSupport customer support software. If you can’t make it to the live session, please feel free to sign up anyway and we’ll send you the recording.

 

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Dave Jobling
Senior Program Manager, User Experience - Tableau Software

 

As Senior Program Manager for User Experience within Technical Support’s Global Operations and Programs team, Dave's focus is on Search as a means of enabling self-service for customers, and assisted Support for Technical Support. Dave designs, plans, and implements increasingly complex Machine Learning and AI/automation systems, particularly for customers who need long-term skills development. 

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Birgit Hansen
Program Manager, Content & Knowledge - Tableau Software

 

Birgit Hansen is the Program Manager for Content & Knowledge, Global Support Programs at Tableau Software. With a ten year background in project and release management, obtained through positions in IT service delivery, video game releases, business intelligence planning and execution, and technical content management and authoring, Birgit has particular expertise in Business Intelligence and Analytics.

Robert C. Johnson
Robert C. Johnson
CEO, TeamSupport

Robert C. Johnson is the co-founder and CEO of TeamSupport, a B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert was inspired to create TeamSupport to give support teams the tools and best practices to enhance customer loyalty and positively impact product sales.

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