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Simple, Intuitive UI
Flexible & Customizable
Powerful Automation
Do More For Your Customers: True Account-Level Support
Go beyond tickets—build real relationships.
In B2B, support isn’t about solving one-off issues. It’s about understanding the full customer relationship and experience with your product. TeamSupport is designed to handle:
Account-level management
Track and support entire organizations, not just individual users. Instead of treating each ticket in isolation, track tickets at the customer account level—perfect for B2B environments where multiple contacts interact across issues.
Multiple contacts, one view
Get a 360° picture of account activity, history, and health, all in one place.
Flexible, custom workflows for each customer
Configure behavior, communication, and escalation based on unique account needs.
Proactive support
Tools like the Customer Distress Index highlight at-risk accounts using sentiment analysis and AI, enabling proactive engagement and higher retention.
For Your Support Team
Unified, Scalable Intelligence
Work smarter—together.
TeamSupport brings your Support, Success, and Product teams together with one shared view of the customer:
- Cross-team visibility – Break down team silos and see all customer touchpoints, from sales to support, in one place.
- Agent collaboration – Our Water Cooler feature lets agents share insights and get help without switching tools – unlike many alternatives that isolate agents from each other’s insights.
- Scale as you grow – Unlike one-size-fits-all tools, TeamSupport’s flexible configuration grows with your business—not against it.
- Custom dashboards & reports – Track business trends, product usage, and account health—not just ticket stats. Customizable dashboards and advanced reports allow businesses to drag and drop charts, filter data, and track agent/customer metrics for insight and continuous process improvement.
Get Started Fast
Onboard Quickly With Our Intuitive UI
Support that fits your business—not the other way around.
- No dedicated admin required – Simple to manage, even for lean teams. Get up and running within 30 days or less.
- Powerful automation – Streamline workflows with automated ticket routing (including rule-based routing), SLA enforcement, collision detection alerts, and auto-responses.
- Rich media ticketing – The only platform where agents can embed video and images into responses.
- Customer portal – Chat, knowledge base, and community in one intuitive interface.
- Knowledge base automation – Turn resolved tickets into help articles automatically so you can build a library of self-help articles without extra dedicated staff time.
Successful in creating customer success
10
x
Return on Investment
15
%
Avg CSAT Increase
$ 35
+
Saved per Ticket
40
%
Reduction in Support Costs
Native & Custom Integrations
Connected to the tools you already use
Support your customers across every channel—from a single interface.
Omnichannel Support
Email, chat, phone, social, and more. All in one easy-to-access portal.
Trusted by 1,200+ support teams
“TeamSupport is critical to our company’s success”As someone who is deeply involved in cloud operations, I've had a great experience with TeamSupport. Its ticketing system is particularly outstanding, allowing us to work closely with customer queries. The centralized tracking is what I like best about it, which makes teamwork more effective. Then the interface is pretty intuitive, and of course the analytics feature plays a huge role in active support strategies.
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“Perfect for Support”We love the custom fields to track tickets, the automation rules to get tickets to the right people, and the intuitive reporting.
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“TeamSupport provides an effective way of creating and following up on customer queries”TeamSupport's ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us.
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“TeamSupport makes customer support easier”TeamSupport's ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us.
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