Built for B2B - Unlike Zendesk, TeamSupport was designed to manage the higher complexity and sophisticated issues you face. Your customers are high value and therefore, you need more than just ticket management software. You need a software that's built to empower strong customer relationships.Ease-of-use - Users agree that our products are easier to use than Zendesk. Additionally, because our product is simpler, training times are reduced when teaching new customer service agents how to use the system.
Features - Users favor our feature-rich platform and their benefits which include increased customer support team efficiency, streamlined workflows, and most importantly, happier customers.
Value - Not only is our product suite of customer service software more affordable than Zendesk, but users agree that it produces more value and ROI.
We piloted TeamSupport and Zendesk. Zendesk was not as well suited to support B2B customers, specifically we found their parent/child hierarchies lacking, and tracking and managing those relationships is key to supporting our customers: large chains of small commercial facilities. TeamSupport was much better suited to supporting B2B customers ‘out of the box.
5005 Lyndon B Johnson Fwy
Dallas, TX 75244