Built for B2B - We’re designed to manage the lower volume, higher complexity issues you face
Customer Management - Reduce churn with a holistic view of the customer and their business as you provide support- not just the immediate issue in a single ticket.
Omnichannel Support - Respond to customers how and when they prefer. Email-to-ticket, live chat, phone-to-ticket, customer portal, Twitter, Facebook, you name it - we’ve got it.
Powerful integrations - Salesforce, JIRA, Microsoft Dynamics, TFS, ServiceNow, HubSpot, Slack, RingCentral, Microsoft teams, just to name a few
Collaboration & Teamwork - Great support requires great teamwork. We empower you to break down silos and decrease resolve times through innate collaboration.