TeamSupport vs Zendesk

Shouldn't your customers be more than just tickets?

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How does TeamSupport compare to Zendesk? 

  • Built for B2B - We’re designed to manage the lower volume, higher complexity issues you face
  • Customer Management - Reduce churn with a holistic view of the customer and their business as you provide support- not just the immediate issue in a single ticket.
  • Omnichannel Support - Respond to customers how and when they prefer. Email-to-ticket, live chat, phone-to-ticket, customer portal, Twitter, Facebook, you name it - we’ve got it.
  • Powerful integrations - Salesforce, JIRA, Microsoft Dynamics, TFS, ServiceNow, HubSpot, Slack, RingCentral, Microsoft teams, just to name a few
  • Collaboration & Teamwork - Great support requires great teamwork. We empower you to break down silos and decrease resolve times through innate collaboration.

But don't just take our word for it, here's what our customers say:

G2 Customer Satisfaction Ratings

Product Direction (% Positive)
Ease of Use
Customization
Quality of support
Reporting
Ease of doing business with
TeamSupport
Product Direction (% Positive)
90%
Ease of Use
8.7
Customization
8.4
Quality of support
8.9
Reporting
8.3
Ease of doing business with
9.2
Zendesk
Product Direction (% Positive)
78%
Ease of Use
8.6
Customization
8.1
Quality of support
8.4
Reporting
8.0
Ease of doing business with
8.4
All satisfaction statistics based on user ratings from G2 Grid® Report for Help Desk | Fall 2021

Capterra User Reviews

Overall Rating
Ease of Use
Customer Service
Features
Value for the Money
Likelihood to Recommend
TeamSupport
Overall Rating
4.5 (Highest Rated)
Ease of Use
4.4
Customer Service
4.5
Features
4.3
Value for the Money
4.4
Likelihood to Recommend
81.7%
Zendesk
Overall Rating
4.4
Ease of Use
4.3
Customer Service
4.2
Features
4.3
Value for the Money
4.1
Likelihood to Recommend
74.2%
All satisfaction statistics based on user ratings from Capterra Help Desk Software Reviews 2022

We piloted TeamSupport and Zendesk. Zendesk was not as well suited to support B2B customers, specifically we found their parent/child hierarchies lacking, and tracking and managing those relationships is key to supporting our customers: large chains of small commercial facilities. TeamSupport was much better suited to supporting B2B customers ‘out of the box.

Customer Success Manager
Enterprise Software Company
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The G2 Grid® Report for Help Desk compares popular help desk and customer support software options based on real user reviews. Take a look and see how TeamSupport stacks up to the competition.

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