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Looking for a Zendesk alternative? TeamSupport Help Desk Software is Better for Business to Business:

TeamSupport vs ZenDesk

TeamSupport vs FreshDesk

TeamSupport vs Service Cloud

TeamSupport vs Intercom

TeamSupport vs Zoho Desk

TeamSupport vs HappyFox

TeamSupport

94% of Users Rated 4 or 5

Users rank our own customer support at 90%

93% of users say our product is going in the right direction

88% for Customer and Contacts database

Private Cloud Option

Zendesk

90% of Users Rated 4 or 5

Users rank Zendesk's customer support at 86%

81% of users say their product is going in the right direction

85% for Customer and Contacts database

No Private Cloud Option
After a high-pass review of many solutions we decided to focus on 3: TeamSupport, ZenDesk, and HelpScout. HelpScout did not end up meeting all of our key requirements (at least not for a reasonable price). We piloted TeamSupport and ZenDesk.
ZenDesk was not as well suited to support B2B customers, specifically we found their parent/child hierarchies lacking, and tracking and managing those relationships is key to supporting our customers: large chains of small commercial facilities. TeamSupport was much better suited to supporting B2B customers "out of the box".
- Customer Success Manager at Enterprise Software Company

See why TeamSupport is a better B2B help desk alternative to Zendesk 

Sign up for a personalized demo today and experience the TeamSupport difference - help desk software built for B2B customer service.

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customer-support-software-demo

See why TeamSupport is a better B2B help desk alternative to Zendesk 

Sign up for a personalized demo today and experience the TeamSupport difference - help desk software built for B2B customer service.

See A Demo

 

customer-support-software-demo

User Satisfaction

TeamSupport

  • 94% of users rated us 4 or 5 out of 5
  • 94% for ease of doing business
  • Median # of Users Bought - 17
  • Ease of admin 89/100
  • Ease of setup 86/100
  • Customization 87%
Zendesk

  • 94% of users rated Zendesk 4 or 5 out of 5
  • 87% for ease of doing business
  • Median # of Users Bought - 7
  • Ease of admin 85/100
  • Ease of setup 84/100
  • Customization 83%
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Love how easy it is for our customers to open tickets and for us to keep them in the loop. TeamSupport makes it very easy for me to do that.

Rick Dutra Comstar Technologies

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TeamSupport has really helped us manage the ticketing process with a focus on customer service. The Customer Distress Index has allowed us to see at risk clients.

Vince Gajewski ProfitSword

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TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller Jackrabbit Technologies

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Product Features

TeamSupport

$65 per user/month

  • 88/100 for attachments & screencasts
  • 88/100 for product & version tracking
  • 8.5/10 for reporting
  • 8.8/10 for dashboards
  • 88% for SLA management
  • 89% for User, Role, and Access Management

Zendesk

$149 per user/month

  • 86/100 for attachments & screencasts
  • 84/100 for product & version tracking
  • 8.3 out of 10 for reporting 
  • 8.4 out of 10 for dashboards
  • 84% for SLA management
  • 86% for User, Role, and Access Management

Trying to Compare Help Desk Software?

G2 Crowd's Help Desk Report compares popular help desk and customer support software based on real user reviews. Take a look and see why TeamSupport is ranked #1 in customer satisfaction vs the competition.

Get the Report

 

G2CrowdSatisfactionGrid.jpg

Trying to Compare Help Desk Software?

G2 Crowd's Help Desk Report compares popular help desk and customer support software based on real user reviews. Take a look and see why TeamSupport is ranked #1 in customer satisfaction vs the competition.

Get the Report

 

G2CrowdSatisfactionGrid.jpg