<img src="//bat.bing.com/action/0?ti=4006417&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;">

Looking for a Zendesk alternative? Why Choose TeamSupport vs Zendesk Help Desk Software?

TeamSupport

Ranked #1 by Support Professionals

Highest Satisfaction Rating

Users rank our own customer support at 94%

99% of users say our product is going in the right direction

Ranked #3 for Customer and Contacts database

Private Cloud Option

Zendesk

Ranked #3 by Support Professionals

#3 for Customer Satisfaction

Users rank Zendesk's customer support at 89%

91% of users say their product is going in the right direction

Ranked #6 for Customer and Contacts database

No Private Cloud Option

After a high-pass review of many solutions we decided to focus on 3: TeamSupport, ZenDesk, and HelpScout. HelpScout did not end up meeting all of our key requirements (at least not for a reasonable price). We piloted TeamSupport and ZenDesk.
ZenDesk was not as well suited to support B2B customers, specifically we found their parent/child hierarchies lacking, and tracking and managing those relationships is key to supporting our customers: large chains of small commercial facilities. TeamSupport was much better suited to supporting B2B customers "out of the box".
- Customer Success Manager at Enterprise Software Company

Look no further for a B2B support alternative to Zendesk 

Sign up for a personalized demo today and experience the TeamSupport difference - help desk software built for B2B customer service.

See A Demo

 

customer-support-software-demo

Look no further for a B2B support alternative to Zendesk 

Sign up for a personalized demo today and experience the TeamSupport difference - help desk software built for B2B customer service.

See A Demo

 

customer-support-software-demo
TeamSupport

  • Ranked #1 for overall user satisfaction
  • 92% of users would recommend TeamSupport
  • 9.6 out of 10 for ease of doing business
  • Our NPS score is 77 (highly satisfied minus dissatisfied)
  • Ease of admin 91/100
Zendesk

  • Ranked #3 for overall user satisfaction
  • 85% of users would recommend Zendesk
  • 9.0 out of 10 for ease of doing business
  • Their NPS score is 52 (highly satisfied minus dissatisfied)
  • Ease of admin 87/100
Get the Report
Love how easy it is for our customers to open tickets and for us to keep them in the loop. TeamSupport makes it very easy for me to do that.

Rick Dutra Comstar Technologies

Rick Dutra-Comstar Technologies.jpg
TeamSupport has really helped us manage the ticketing process with a focus on customer service. The Customer Distress Index has allowed us to see at risk clients.

Vince Gajewski ProfitSword

profitsword-902300-edited.png
TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller Jackrabbit Technologies

Heather_Mueller-Jackrabbit.jpg

TeamSupport

$40 per user/Month

  • Ranked #2 for response automation
  • Ranked #2 for attachments & screencasts
  • Ranked #1 for product & version tracking
  • Ranked #1 for knowledge base
  • 8.8 out of 10 for reporting & dashboards
  • 9.2 out of 10 for chat/live support
  • #3 for ticket response and creation user experience

Zendesk

$99 per user/Month

  • Ranked #6 for response automation
  • Ranked #4 for attachments & screencasts
  • Ranked #7 for product & version tracking
  • Ranked #9 for knowledge base
  • 8.4 out of 10 for reporting & dashboards
  • 8 out of 10 for chat/live support
  • #7 for ticket response and creation user experience

Trying to Compare Help Desk Software?

G2 Crowd's Help Desk Report compares popular help desk and customer support software based on real user reviews. Take a look and see why TeamSupport is ranked #1 in customer satisfaction vs the competition.

Get the Report

 

G2CrowdSatisfactionGrid.jpg

Trying to Compare Help Desk Software?

G2 Crowd's Help Desk Report compares popular help desk and customer support software based on real user reviews. Take a look and see why TeamSupport is ranked #1 in customer satisfaction vs the competition.

Get the Report

 

G2CrowdSatisfactionGrid.jpg