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Looking for a Zendesk alternative? TeamSupport Help Desk Software is Better for Business to Business:

TeamSupport

Ranked #1  Help Desk Software

95% Customer Satisfaction

Average # of Agents = 17

87% User Adoption

Ranked #4 for Customer and Contacts Database

Private Cloud Option

Zendesk

Ranked #4 Help Desk Software

88% Customer Satisfaction

Average # of Agents = 7

84% User Adoption

Ranked #10 for Customer and Contacts Database

No Private Cloud Option

After a high-pass review of many solutions we decided to focus on 3: TeamSupport, ZenDesk, and HelpScout. HelpScout did not end up meeting all of our key requirements (at least not for a reasonable price). We piloted TeamSupport and ZenDesk.
ZenDesk was not as well suited to support B2B customers, specifically we found their parent/child hierarchies lacking, and tracking and managing those relationships is key to supporting our customers: large chains of small commercial facilities. TeamSupport was much better suited to supporting B2B customers "out of the box".
- Customer Success Manager at Enterprise Software Company

See why TeamSupport is a better B2B help desk alternative to Zendesk 

Sign up for a personalized demo today and experience the TeamSupport difference - help desk software built for B2B customer service.

See A Demo

 

customer-support-software-demo

See why TeamSupport is a better B2B help desk alternative to Zendesk 

Sign up for a personalized demo today and experience the TeamSupport difference - help desk software built for B2B customer service.

See A Demo

 

customer-support-software-demo
TeamSupport

  • Users rank our own customer support at 91%
  • 96% of users say our product is going in the right direction
  • 89% of users would recommend TeamSupport
  • 9.4/10 for ease of doing business
  • Ease of admin 9/10
Zendesk

  • Users rank Zendesk's customer support at 87%
  • 86% of users say their product is going in the right direction
  • 86% of users would recommend Zendesk
  • 8.8/10 for ease of doing business
  • Ease of admin 8.6/10
Get the Report
Love how easy it is for our customers to open tickets and for us to keep them in the loop. TeamSupport makes it very easy for me to do that.

Rick Dutra Comstar Technologies

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TeamSupport has really helped us manage the ticketing process with a focus on customer service. The Customer Distress Index has allowed us to see at risk clients.

Vince Gajewski ProfitSword

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TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller Jackrabbit Technologies

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TeamSupport

$40 per user/Month

  • Ranked #2 for customization
  • Ranked #4 for SLA management
  • Ranked #3 for attachments & screencasts
  • Ranked #1 for product & version tracking
  • Ranked #3 for knowledge base
  • Ranked #3 for email to ticket/case
  • 8.7 out of 10 for reporting & dashboards
  • #4 for ticket collaboration

Zendesk

$99 per user/Month

  • Ranked #8 for customization
  • Ranked #9 for SLA management
  • Ranked #8 for attachments & screencasts
  • Ranked #4 for product & version tracking
  • Ranked #5 for knowledge base
  • Ranked #10 for email to ticket/case
  • 8.3 out of 10 for reporting & dashboards
  • #9 for ticket collaboration

Trying to Compare Help Desk Software?

G2 Crowd's Help Desk Report compares popular help desk and customer support software based on real user reviews. Take a look and see why TeamSupport is ranked #1 in customer satisfaction vs the competition.

Get the Report

 

G2CrowdSatisfactionGrid.jpg

Trying to Compare Help Desk Software?

G2 Crowd's Help Desk Report compares popular help desk and customer support software based on real user reviews. Take a look and see why TeamSupport is ranked #1 in customer satisfaction vs the competition.

Get the Report

 

G2CrowdSatisfactionGrid.jpg