Why Choose TeamSupport vs Zoho Desk?

TeamSupport is a better alternative to Zoho Desk for B2B (business to business), software and technology companies, and is better suited for medium to large B2B help desks with a need for customer relationship management. 

TeamSupport

Users rate our own customer support at 90%*

94% for Ease of Doing Business

93% of users say our product is going in the right direction

Average contract term = 10 months

Median # of Users = 17

59% of Users are Mid-Market or Enterprise (>50 emp.)

Zoho Desk

Users rate Zoho customer support at 85%*

87% for Ease of Doing Business

90% of users say their product is going in the right direction

Average contract term = 3 months

Median # of Users = 3

71% of Users are Small Business (<50 emp.)

*See how TeamSupport ranks as an alternative to Zoho Desk based on real user reviews in the Help Desk Grid Report from G2Crowd, an online software comparison service.

Schedule A Demo

Interested in seeing what TeamSupport can do for you?  Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

Get A Demo

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Schedule A Demo

Interested in seeing what TeamSupport can do for you?  Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

Get A Demo

new-ts-screens.jpg
TeamSupport

  • 94% of users say our product is going in the right direction
  • 89% for User, Role, and Access Management
  • 89% for Ease of Admin
  • 86% for Ease of Setup
  • 81% Avg User Adoption
Zoho Desk

  • 86% of users say their product is going in the right direction
  • 87% for User, Role, and Access Management
  • 86% for Ease of Admin
  • 84% for Ease of Setup
  • 58% Avg User Adoption

 

Get the Report
TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.

Craig Morrison Cayenta

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TeamSupport has acquired a fabulous team that actually cares and listens to its clients. 

Heather Mueller Jackrabbit Technologies, Inc.

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With past experience in other support applications, TeamSupport is by far the best helpdesk application on the market.

Devin Wolfenberger INdigital Telecom

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TeamSupport

$

  • 8.8 out of 10 for customer and contacts database
  • 9.1 out of 10 for ticket creation user experience
  • 9 out of 10 for ticket response user experience
  • 88% for attachments and screencasts
  • 88% for product and version tracking
  • 87% for workflow

Zoho Desk

$

  • 8.6 out of 10 for customer and contacts database
  • 8.9 out of 10 for ticket creation user experience
  • 8.7 out of 10 for ticket response user experience
  • 86% for attachments and screencasts
  • 86% for product and version tracking
  • 85% for workflow

"TeamSupport is awesome.  It keeps me on task and my priorities straight.  I could not do my job without it." 

Jonathan Alexander
Tenmast Software

Ready to Get the Focus Back on Your Customers Where it Belongs?

Sign up for a free trial today and experience the TeamSupport difference - the customer support software built for B2B customer service.

Free Trial

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Ready to Get the Focus Back on Your Customers Where it Belongs?

Sign up for a free trial today and experience the TeamSupport difference - the customer support software built for B2B customer service.

Free Trial

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