- 8.8 out of 10 for customer and contacts database
- 9.1 out of 10 for ticket creation user experience
- 9 out of 10 for ticket response user experience
- 88% for attachments and screencasts
- 88% for product and version tracking
- 87% for workflow
TeamSupport is a better alternative to Zoho Desk for B2B (business to business), software and technology companies, and is better suited for medium to large B2B help desks with a need for customer relationship management.
94% for Ease of Doing Business
93% of users say our product is going in the right direction
Average contract term = 10 months
Median # of Users = 17
59% of Users are Mid-Market or Enterprise (>50 emp.)
87% for Ease of Doing Business
90% of users say their product is going in the right direction
Average contract term = 3 months
Median # of Users = 3
71% of Users are Small Business (<50 emp.)
TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter.
Craig Morrison Cayenta
TeamSupport has acquired a fabulous team that actually cares and listens to its clients.
Heather Mueller Jackrabbit Technologies, Inc.
With past experience in other support applications, TeamSupport is by far the best helpdesk application on the market.
Devin Wolfenberger INdigital Telecom