Relationship - Users prefer the way we manage our customer relationships over Zoho Desk because we're easier to reach and connect with and the quality of our support efforts are better.
Easy-to-use - When comparing how easy the product is to use and administer, users agree that TeamSupport is simpler and even easier to train new customer service agents on.
Ticketing Experience - Our ticketing experience, including ticket creation and innate collaboration opportunities, surpasses Zoho Desk because we were designed by people who do what you do - support customers.
Features - Users favor our product features, such as the customer database, screen sharing, product tracking, etc., because of their ability to increase customer support team efficiency.
Direction of Product - Because TeamSupport values feedback and turns it into action, users prefer the direction our products are heading.