B2B Customer Lifecycle Management

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Unified Account Views

Simple, Intuitive UI

Flexible & Customizable

Powerful Automation

Happier Customers = Improved NRR & ARR Growth

TeamSupport provides account-level insights to help teams resolve tickets faster while surfacing renewal risk, uncover expansion opportunities, improve products and service, and strengthen the overall customer experience.

Account-level management

Track and support entire organizations, not just individual users. Instead of treating each ticket in isolation, track tickets at the customer account level—perfect for B2B environments where multiple contacts interact across issues.

Multiple contacts, one view

Get a 360° picture of account activity, history, and health, all in one place.

Flexible, custom workflows for each customer

Configure behavior, communication, and escalation based on unique account needs.

Proactive support

Tools like the Customer Distress Index highlight at-risk accounts using sentiment analysis and AI, enabling proactive engagement and higher retention.

Cross-Functional Teams

Unified, Scalable Intelligence

Work smarter—together.

TeamSupport brings your Support, Success, and Product teams together with one shared view of the customer:

Cross-team visibility: Break down team silos and see all customer touchpoints, from sales to support to success, in one place.
Human agent collaboration: The Water Cooler feature lets agents share insights and get help without switching tools – unlike many alternatives that isolate agents from each other’s insights.
Adopt AI at your pace – A flexible platform UI built to support every stage of AI adoption. Start with powerful SaaS workflows today and layer in AI agents and automation when your team is ready.
Custom dashboards & reports – Track business trends, product usage, and account health—not just ticket stats. Customizable dashboards and advanced reports allow businesses to drag and drop charts, filter data, and track agent/customer metrics for insight and continuous process improvement.

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Get Started Fast

Onboard Quickly With Our Intuitive UI

Support that fits your business—not the other way around.

No dedicated admin required – Simple to manage, even for lean teams. Get up and running within 30 days or less.
Powerful automation – Streamline workflows with automated ticket routing (including rule-based routing), SLA enforcement, collision detection alerts, and auto-responses.
Rich media ticketing – The only platform where agents can embed video and images into responses.
Customer portal – Chat, knowledge base, and community in one intuitive interface.
Knowledge base automation – Turn resolved tickets into help articles automatically so you can build a library of self-help articles without extra dedicated staff time.