About Us | TeamSupport

TeamSupport is designed for customer support teams to grasp quickly and intuitively, saving onboarding costs.

Founded on Frustration, Built for Collaboration

TeamSupport was founded in 2008 as the first cloud-based customer support software for B2B companies to help teams collaborate around the customer and break down silos. As B2B companies grew more complex, we knew support can no longer operate in a silo.

In 2025, we launched a new AI-native platform that expands TeamSupport into an end-to-end, post-sales customer operations platform for B2B businesses. Today, TeamSupport unifies onboarding, support, and customer success around a shared, account-level view of the customer. Our platform supports many industries, including Technology, SaaS, Telecom, Utilities, Manufacturing, Logistics, Consumer & Financial Services, Healthcare, and more.

Custom ticket management software designed to optimize workflow and improve team collaboration.

Revolutionizing B2B Customer Relationships

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We’ve evolved on a simple belief: the earliest signals of revenue risk and opportunity start inside everyday customer interactions. In a B2B business, support is one of the most powerful and underutilized sources of insight.

TeamSupport centralizes signals across tickets, adoption, feedback, response times, and even silence. The proprietary Customer Distress Index, a predictive measure of customer sentiment, helps identify accounts that require proactive attention. Our platform empowers teams to turn interactions into actionable insights that reduce response times, prevent ticket backlogs, eliminate customer health blind spots, and drive adoption, retention, and expansion.

Trusted By Support, Success, and CX Leaders

Trusted by 1,200+ support and success leaders worldwide to manage customer operations. TeamSupport’s platform is consistently recognized with category awards and top ratings across G2, Capterra, GetApp, and Software Advice.