Starter
Professional
Scale
TeamSupport
Zendesk
Salesforce Desk
HubSpot
Help Scout
JIRA
Integration API
Salesforce
MS Dynamics
SAP
Integration Custom Data Mapping
SMS-to-Chat
$
$
$
Facebook Messenger
End to End Encryption (SSL)
At Rest Data Encryption
GDPR Compliant Chat
Secure Data Transfer
Single Sign-On
Security Settings
HIPAA Compliance Chat
$
$
$
3rd party certification
$
$
$
Security Audit Logs
$
$
$
Service Agreement (MSA)
SLA (Uptime)
$
$
Group Onboarding Assistance
Personalized Onboarding and Training
$
$
Client Success Manager
Hours of Operation
Priority Tiers
Team Capacity Reporting
Labels
Routing by Tag
Supervisor
Call Me
Remove SnapEngage Branding
$
Design Studio
Canned Responses
Pre-Chat and Offline Form
Page Redirect
File Exchange
Chat Transfers
Team Chat
Proactive Chat
Post-Chat Surveys
Unlimited Conversations
HIPAA Compliance/agent
$12
$12
$12
AI Package (includes Kevin)
$12
$12
$12
Chatbot
$99
$99
$99
Additional AI Agent (200 chats/month)
$125
$125
$125
SMS to Chat/number
$35
$35
$35
Additional Widget
$6
$6
$6
Additional Administrator
$6
$6
$6
WhatsApp
$65 (first line) – $30 (following)
$65 (first line) – $30 (following)
$65 (first line) – $30 (following)
Starter
TeamSupport
Zendesk
Salesforce Desk
HubSpot
Help Scout
JIRA
Integration API
SMS-to-Chat
$
Facebook Messenger
End to End Encryption (SSL)
At Rest Data Encryption
GDPR Compliant Chat
HIPAA Compliance Chat
$
3rd party certification
$
Security Audit Logs
$
SLA (Uptime)
$
Group Onboarding Assistance
Personalized Onboarding and Training
$
Remove SnapEngage Branding
$
Design Studio
Canned Responses
Pre-Chat and Offline Form
Page Redirect
File Exchange
Chat Transfers
Team Chat
Proactive Chat
Post-Chat Surveys
Unlimited Conversations
HIPAA Compliance/agent
$12
AI Package (includes Kevin)
$12
Chatbot
$99
Additional AI Agent (200 chats/month)
$125
SMS to Chat/number
$35
Additional Widget
$6
Additional Administrator
$6
WhatsApp
$65 (first line) – $30 (following)
Professional
TeamSupport
Zendesk
Salesforce Desk
HubSpot
Help Scout
JIRA
Integration API
Salesforce
MS Dynamics
Integration Custom Data Mapping
SMS-to-Chat
$
Facebook Messenger
End to End Encryption (SSL)
At Rest Data Encryption
GDPR Compliant Chat
Secure Data Transfer
HIPAA Compliance Chat
$
3rd party certification
$
Security Audit Logs
$
SLA (Uptime)
$
Group Onboarding Assistance
Personalized Onboarding and Training
$
Hours of Operation
Priority Tiers
Team Capacity Reporting
Labels
Call Me
Remove SnapEngage Branding
Design Studio
Canned Responses
Pre-Chat and Offline Form
Page Redirect
File Exchange
Chat Transfers
Team Chat
Proactive Chat
Post-Chat Surveys
Unlimited Conversations
HIPAA Compliance/agent
$12
AI Package (includes Kevin)
$12
Chatbot
$99
Additional AI Agent (200 chats/month)
$125
SMS to Chat/number
$35
Additional Widget
$6
Additional Administrator
$6
WhatsApp
$65 (first line) – $30 (following)
Scale
TeamSupport
Zendesk
Salesforce Desk
HubSpot
Help Scout
JIRA
Integration API
Salesforce
MS Dynamics
SAP
Integration Custom Data Mapping
SMS-to-Chat
$
Facebook Messenger
End to End Encryption (SSL)
At Rest Data Encryption
GDPR Compliant Chat
Secure Data Transfer
Single Sign-On
Security Settings
HIPAA Compliance Chat
$
3rd party certification
$
Security Audit Logs
$
Service Agreement (MSA)
SLA (Uptime)
Group Onboarding Assistance
Personalized Onboarding and Training
Client Success Manager
Hours of Operation
Priority Tiers
Team Capacity Reporting
Labels
Routing by Tag
Supervisor
Call Me
Remove SnapEngage Branding
Design Studio
Canned Responses
Pre-Chat and Offline Form
Page Redirect
File Exchange
Chat Transfers
Team Chat
Proactive Chat
Post-Chat Surveys
Unlimited Conversations
HIPAA Compliance/agent
$12
AI Package (includes Kevin)
$12
Chatbot
$99
Additional AI Agent (200 chats/month)
$125
SMS to Chat/number
$35
Additional Widget
$6
Additional Administrator
$6
WhatsApp
$65 (first line) – $30 (following)
96% customer satisfaction rating since TeamSupport was implemented
“In my 20+ years in customer service I’ve worked with a variety of ticketing systems, but TeamSupport has been my favorite.”
Travis Castleman
POMS Corp.
What solutions we provide
All customer information. Accessible in one place. Aligned with your existing platforms.
Support
Ticket management made easy
Simplify your workload so you can deliver excellent customer support at scale.
Live Chat
Be there when customers need you
Provide a personalized, branded experience around the clock with our customizable chat tool.
Insights
Data you can act on
Keep a finger on the pulse of your customers so you can provide proactive support.
TeamSupport AI
Strike the right tone every time and resolve issues faster with new AI-powered features
