G2 Crowd recently released their Winter 2014 Crowd Help Desk Best of Breed Grid report, and we're proud to be ranked #1 in customer satisfaction among users!
It's great to read the glowing reviews from our customers and confirm that we're doing the right things for our users.G2 Crowd is a leading independent consumer-based business software platform that uses real user reviews along with internet-based market research to determine user satisfaction and assess software features.
We're especially honored to have surpassed our large competitors with an average ranking of 4.6 out of 5 stars. Among the many areas customers ranked us highest are:
#1 Overall customer satisfaction
#1 Customer and Contacts database
#1 Reports and Dashboards
#1 Product and Inventory tracking
We also have the #1 self-service/community, and communications channels overall, and 93% of our users say our own customer support is excellent! We pride ourselves on listening to our customers and incorporating feature requests as much as possible to help you provide the best customer service experience possible. Our software is designed to help you get the focus of customer support back on your customers where it belongs, and this comprehensive report demonstrates that we're doing just that.
A special thank you to our customers for supporting us, and for leaving such great reviews!
To access G2 Crowd's help desk comparison, and read real customer reviews, click HERE