Business Practices | | Published December 17, 2013

VIDEO: Balancing Push and Pull for Optimal Customer Service

Robert C. Johnson, CEO of TeamSupport help desk software, shares how different delivery methods result in the best customer support solutions

TeamSupport best customer service systemWhen providing customer service, you can choose a push model or pull model—or decide that the best issue management solutions are done with a combination of both.

In this short video featuring Robert C. Johnson, CEO of TeamSupport service desk software solution, he reveals how strategies like having FAQs, knowledgebase system and community forums all can result in a top customer support organization.

Theory of Push & Pull Customer Service

TeamSupport believes top help desk software systems offer a balance of push and pull customer service. In particular, TeamSupport offers a number of tools that allow customers to help themselves and also to collaborate with others to help each other. Also, agents are offered powerful, easy-to-use tools to resolve customer support calls quickly and effectively.

Learn more about TeamSupport, one of the industry’s top helpdesk software systems, and their award-winning customer service management tools. Sign up for a free, no-obligation demo today!


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